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  #1  
Old 08-08-2011, 04:30 PM
Shergold766 Shergold766 is offline
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Angry Failed score download

Hi
After logging in scorch, choosing a score, clicking on buy and confirming the purchase on AppStore, the Scorch application displayed a message saying that the score value was debited but because of an "error" (unspecified) the score couldn't be downloaded.

Now as I look at my purchases in Scorch, it's empty. Could someone help me?
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  #2  
Old 08-09-2011, 04:28 AM
Joe Pearson's Avatar
Joe Pearson Joe Pearson is offline
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Default Re: Failed score download

Hello Shergold766,

I'll set you up a case in our support system, you should hear from me shortly. I'm sure we can get this rectified quickly.

All the best,

Joe
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  #3  
Old 09-10-2011, 09:33 AM
emajane emajane is offline
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Default Re: Failed score download

Yeah, the same thing happened to me... I signed in, purchesed my score, the money was paid, then it came up with an error. Now if I click on it, the whole app crashes on me!
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  #4  
Old 09-12-2011, 01:53 AM
Joe Pearson's Avatar
Joe Pearson Joe Pearson is offline
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Default Re: Failed score download

Hi there emajane,

Could you try restarting the App completely as follows:

1. Click the home button once to return your iPad to the home screen.
2. Double-click the home button to display your running apps.
3. Touch and hold the Scorch icon until a red quit icon appears.
4. Touch the quit icon.
5. Press the home button again to exit the end app mode.

Now try starting Scorch again and see if you get better results. If not, do let me know and I will set you up a case in our private support centre.

Best wishes,

Joe
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  #5  
Old 09-12-2011, 08:50 AM
emajane emajane is offline
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Default Re: Failed score download

No luck, it still crashes when I try to open that score
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  #6  
Old 09-14-2011, 07:55 AM
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Joe Pearson Joe Pearson is offline
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Default Re: Failed score download

Dear Emajane,

Could you let me know the title and composer of the piece? I'll try it myself on my copy of Scorch.

Best wishes,

Joe
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  #7  
Old 09-15-2011, 08:16 AM
emajane emajane is offline
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Default Re: Failed score download

Someone like you-Adele
Thx
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  #8  
Old 09-22-2011, 09:10 PM
hazrul12 hazrul12 is offline
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Default Re: Failed score download

Hi, I am having the same problem with a score I just bought. Please advice. I've tried restarting scorch but to no avail. Appreciate the help thanks.
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  #9  
Old 09-23-2011, 04:22 AM
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Sam.Butler Sam.Butler is offline
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Default Re: Failed score download

Hi all,

Apple's receipt server is down at the moment so no in-app purchases are working for any apps that use this service.

Apple are aware of it and should hopefully have it resolved soon.

Sam
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  #10  
Old 09-25-2011, 09:13 PM
hazrul12 hazrul12 is offline
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Default Re: Failed score download

Hi, the store is back online, however, I am still unable to download the scores that I had trouble with as previously mentioned. Please advice. Thank you.
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