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  #1  
Old 11-30-2019, 07:30 AM
LBC LBC is offline
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Default Bought HEAT but didn't get a license

Hallo,
I bought a license for HEAT yesterday, but I can΄t find the license in my Ilok manager, and I need it asap!!
What can I do? Please HELP!!

regards
LBC

Last edited by jeffro; 12-11-2019 at 08:54 PM. Reason: Title updated from "Heat license not found! HELP!!"
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  #2  
Old 11-30-2019, 08:02 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Heat license not found! HELP!!

Where did you buy it from!?
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  #3  
Old 11-30-2019, 09:20 AM
LBC LBC is offline
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Default Re: Heat license not found! HELP!!

I bougth it from the Avid website, I have got the invoice and the money is taken from my account, and the license is added to my Avid account.
(Just as info text, no download)
What I understand should the license be added to my Ilok manager
so I can transfer it to my Ilok.

/LBC
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  #4  
Old 11-30-2019, 09:51 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Heat license not found! HELP!!

Open ilok manager and look at the top where it says AVAILABLE and you should see the license there. Right click and activate to your ilok key. Sync when done and make sure heat is active in PT. You need to activate both license first and then in PT as HEAT is already installed along with Pro Tools all versions except PTFirst.
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  #5  
Old 11-30-2019, 11:00 AM
LBC LBC is offline
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Default Re: Heat license not found! HELP!!

I can΄t find the license under AVAILABLE, it seems like Avid is not in sync with my iLok manager.
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  #6  
Old 11-30-2019, 07:15 PM
neilskene neilskene is offline
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Default Re: Heat license not found! HELP!!

Hi
I have the same problem.
Bought from Avid site.
Got email saying go to your account.
Go to account.
Heat shows up in my products.
Click dropdown.
Nothing there.
It looks like this below.

Download Only. No serial number or key required.
User Notes:
!No download available. This product is a code only, or available on your purchased discs.

Nothing shows up in ilok manager.
had to download trial to put heat on ilok.

Last edited by neilskene; 11-30-2019 at 08:27 PM.
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  #7  
Old 11-30-2019, 09:22 PM
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jeffro jeffro is offline
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Default Re: Heat license not found! HELP!!

Quote:
Originally Posted by LBC View Post
I can΄t find the license under AVAILABLE, it seems like Avid is not in sync with my iLok manager.
Found and escalated your case.
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  #8  
Old 11-30-2019, 09:23 PM
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Default Re: Heat license not found! HELP!!

Quote:
Originally Posted by neilskene View Post
Hi
I have the same problem...
Created a case for you.
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  #9  
Old 12-02-2019, 11:54 AM
neilskene neilskene is offline
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Default Re: Heat license not found! HELP!!

Any news on this.
???
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  #10  
Old 12-03-2019, 01:56 AM
LBC LBC is offline
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Default Re: Heat license not found! HELP!!

Problem solved, Avid is looking in to what΄s happend
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