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Pro Tools Studio Perpetual license for Carbon
I no longer see the Carbon Protools Studio license in my account!
I let the subscription lapse a couple of years ago which then was turned in to a Perpetual License (They called it the Perpetual Parachute). I was about to re-instate it again but don't see the License in my account anymore. I see the Carbon Hardware in my account but not the Software license. I do still have the Protools Studio Perpetual license on my iLok. |
#2
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Re: Pro Tools Studio Perpetual license for Carbon
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Can you give more info on this? Note that there is no license for the hardware itself. In relation, your Pro Tools Ultimate Perpetual License's Update and Support plan is about to expire by the end of the month.
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-Tope To create a support case with Avid Support, go to https://www.avid.com/learn-and-suppo...-music-support www.topedomingo.com |
#3
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Re: Pro Tools Studio Perpetual license for Carbon
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#4
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Re: Pro Tools Studio Perpetual license for Carbon
Hi digiot,
I created a bug regarding your concern under LRE-10551.
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Regards, Charles ________________ To create an Avid Support Case, you may go to https://www.avid.com/learn-and-support/contact-audio-and-music-support |
#5
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Re: Pro Tools Studio Perpetual license for Carbon
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I just want to get my Protools Studio license up to date. At this point there is no way to do that through my Avid account as it doesn’t show that I own a Protools Studio license. |
#6
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Re: Pro Tools Studio Perpetual license for Carbon
Hi digiot,
My bad. What I mean is that, it looks like there's an issue with the Pro Tools Carbon your account so I created a ticket and reported it as a bug. I'll keep you posted as soon as possible. Also the Pro Tools Perpetual license with your Pro Tools Carbon is what we called "Perpetual Parachute". When you get a chance to renew your plan for your Pro Tools Carbon, you will need to get a "Pro Tools | Carbon™ PT Software Renewal" (part number 9938-31063-00) https://avidtech.my.salesforce-sites...faq/Carbon-FAQ
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Regards, Charles ________________ To create an Avid Support Case, you may go to https://www.avid.com/learn-and-support/contact-audio-and-music-support |
#7
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Re: Pro Tools Studio Perpetual license for Carbon
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So glad that Carbon licensing is still a mess, years after its introduction. Dominic
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MacBookPro M1Max 16" 10/32 64GB 2TB, Ventura 13.6.6, Pro Tools 2023.12.1, Carbon. |
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Re: Pro Tools Studio Perpetual license for Carbon
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Re: Pro Tools Studio Perpetual license for Carbon
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#10
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Re: Pro Tools Studio Perpetual license for Carbon
Looks like they. fixed the bug. I am now able to see my Protools Studio in the Carbon tab in my Avid Account. I no longer see an option to buy it direct from Avid though. Anyone know where I can find the Carbon specific Subscription renewal?
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