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#11
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Re: Can't create new project
OK. I think I have it.
1. You need to create an "Avid Master Account". Yes, I know we've already created a user/password when we downloaded the software, but this is different. https://my.avid.com/account/orientat....com%2faccount 2. Link the accounts. Yes, again this is utter silliness to do this, but once created, I saw two other account on the bottom left, and one account (iLok) on the bottom right. iLk was apparently already linked, but I had to click on each account, create/register the same information for both. THEN it worked. There software must be good because this registration stuff is awful. |
#12
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Re: Can't create new project
I tried again, and got the same result. 0/0 projects.
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#13
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Re: Can't create new project
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#14
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Re: Can't create new project
I am experiencing the same issue as the person who started this thread and others who posted to it:
On my dashboard I can see "0/0 projects". When I click create button, I get a note "The maximum number of projects has been reached for this account". It looks like the account reset worked for some people. Can we try that with my account too please? |
#15
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Re: Can't create new project
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Best regards, Tope |
#16
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Re: Can't create new project
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We've created a ticket regarding your concern. Please check your Email for more info. Thank you! Best regards, Tope |
#17
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Re: Can't create new project
Thank you Tope,
I registered for the forum with a different email address from the one that is associated with my Avid account. I didn't get an email on either address. I have since changed my forum email address so it lines up with the account. Thanks again! Last edited by rmdouble-u; 08-04-2016 at 05:11 PM. |
#18
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Re: Can't create new project
Hi.
I´m on location for a week and thought it might be useful to download the free version to a laptop to be able to check things. Same problem as the other ones in this thread. I can´t create a project since I already have to many although I have none. OS 10.11.6 on this computer, is that it? I can see the license in my Ilok-account but that doesn´t help me... Svante |
#19
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Re: Can't create new project
Hi again.
Going through things inte more time. If I'm not up on the net the create button is greyed out. When I connect to the net I can see that I'm being logged into my avid account and after a while the create button lights up. But when I press it I get the message that I have to many projects. But I haven't been able to create any projects and if I switch to open projects there is nothing there. Solution??? Skickat från min iPhone med Tapatalk |
#20
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Re: Can't create new project
Checked my cloud space in my avid account. It says 0/3 projects which confirms that I have no projects. Something is seriously wrong.
Skickat från min iPhone med Tapatalk |
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