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  #1  
Old 11-18-2010, 06:23 PM
drebin drebin is offline
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Join Date: Nov 2010
Location: USA
Posts: 19
Default BSOD with Pro Tools 8.0.* on W7-64bit

I'm switching over to using Pro Tools LE with an ElevenRack - I'm on Windows 7, 64-bit. Although it worked a few times - and generally when I open PT, it works, it keeps causing my computer to blue screen when I close PT or try to open a file.

It's never the same error twice - it's been messages like IRQL_NOT_LESS_OR_EQUAL, and that driver warning screen too.

When it crashes:I turn on the ElevenRack and let it boot (now on firmware 1.0.3). I then start PT (now on 8.0.4CS2 - the crashes happened with all versions of firmware and software). When PT is loaded, I can create a project, record, save, etc.

It crashes either when I try to close PT, almost immediately, I will get a blue screen. Upon reboot, if I restart PT - that is fine. If I try to re-open any project file I already created, it almost always blue screens there too.

So as of now, I can only create new projects - I can't edit them or close PT without blue screening. I am on a newer model Dell with Core2 Quad-core and 8GB of RAM. This has been an extremely bumpy and frustrating transition to this "better" software - can anyone help with this particularly, aggrevating problem??

Below is my output from that "Sandra" utility:
----------------------------------------------------------
SiSoftware Sandra

Computer
Model : Dell Studio 540

Processor
Model : Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
Speed : 2.4GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2x 4MB, ECC, Synchronous, ATC, 16-way, 64 byte line size, 2 threads sharing

Computer
Mainboard : Dell 0M017G
BIOS : Dell 1.1.3 08/25/2009
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 8GB DIMM DDR2

Chipset
Model : Dell P45/P43/G45/G43 DRAM Controller
Front Side Bus Speed : 4x 267MHz (1GHz)
Total Memory : 8GB DIMM DDR2
Channels : 2
Memory Bus Speed : 2x 401MHz (802MHz)

Memory Module(s)
Memory Module : Qimonda 64T256020EU25C2 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Qimonda 64T256020EU25C2 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Qimonda 64T256020EU25C2 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Qimonda 64T256020EU25C2 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)

Video System
Video Adapter : ATI Radeon HD 3400 Series (40 SM4.1 600MHz, 256MB DDR2 2x500MHz, PCIe 2.00 x16)
Video Adapter : ATI Radeon HD 3400 Series (40 SM4.1 600MHz, 256MB DDR2 2x500MHz, PCIe 2.00 x16)
Video Adapter : ATI Radeon HD 3400 Series (40 SM4.1 600MHz, 256MB DDR2 2x500MHz, PCIe 2.00 x16)
Video Adapter : ATI Radeon HD 3400 Series (40 SM4.1 600MHz, 256MB DDR2 2x500MHz, PCIe 2.00 x16)

Graphics Processor
STREAM Processor : ATI Radeon HD 3400 Series (40SP 2C 600MHz, 256MB 2x500MHz)

Storage Devices
SAMSUNG HD642JJ (640.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) : 596GB (C:)
Generic-Compact Flash (USB) : N/A (F:)
Generic-SM/xD-Picture (USB) : N/A (G:)
Generic-SD/MMC (USB) : N/A (H:)
Generic-MS/MS-Pro (USB) : N/A (I:)
SEAGATE ST3500830A (500.1GB, USB/ATA, 3.5") : 466GB (K:)
TSSTcorpDVD-ROM TS-H353B (SATA150, DVD+-R, CD-R, 198kB Cache) : N/A (D:)
TSSTcorp DVD+/-RW TS-H653F (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (E:)
ELBY CLONEDRIVE (SCSI, SCSI-2, BD-R, HD-DVD-R, DVD-R, CD-R, 256kB Cache) : N/A (J:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
USB500 (K:) : 466GB (NTFS) @ SEAGATE ST3500830A (500.1GB, USB/ATA, 3.5")
LocalDisk (C:) : 596GB (NTFS) @ SAMSUNG HD642JJ (640.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
Removable Drive (F:) : N/A @ Generic-Compact Flash (USB)
Removable Drive (G:) : N/A @ Generic-SM/xD-Picture (USB)
Removable Drive (H:) : N/A @ Generic-SD/MMC (USB)
Removable Drive (I:) : N/A @ Generic-MS/MS-Pro (USB)
Optical Drive (D:) : N/A @ TSSTcorpDVD-ROM TS-H353B (SATA150, DVD+-R, CD-R, 198kB Cache)
Optical Drive (E:) : N/A @ TSSTcorp DVD+/-RW TS-H653F (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (J:) : N/A @ ELBY CLONEDRIVE (SCSI, SCSI-2, BD-R, HD-DVD-R, DVD-R, CD-R, 256kB Cache)

Peripherals
LPC Hub Controller 1 : Dell LPC Interface Controller
LPC Legacy Controller 1 : Asus F8000
Audio Device : Dell HD Audio Controller
Audio Codec : Realtek Semiconductor 888 High Definition Audio
Audio Device : Dell RV620 Audio device [Radeon HD 34xx Series]
Disk Controller : Dell 4 port SATA IDE Controller
Disk Controller : Dell 2 port SATA IDE Controller
USB Controller 1 : Dell USB UHCI Controller #4
USB Controller 2 : Dell USB UHCI Controller #5
USB Controller 3 : Dell USB UHCI Controller #6
USB Controller 4 : Dell USB EHCI Controller #2
USB Controller 5 : Dell USB UHCI Controller #1
USB Controller 6 : Dell USB UHCI Controller #2
USB Controller 7 : Dell USB UHCI Controller #3
USB Controller 8 : Dell USB EHCI Controller #1
FireWire/1394 Controller 1 : 10256 IEEE 1394 Host Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour)
Printer : Amyuni Document Converter 400 (2400x2400, Parallel, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : Lexmark S600 Series (4800x4800, Colour, Full Duplex)
Printer : KONICA MINOLTA magicolor 2430DL (2400x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
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  #2  
Old 11-18-2010, 10:07 PM
albee1952 albee1952 is offline
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Default Re: BSOD with Pro Tools 8.0.* on W7-64bit

What drive are you recording to? IN any case, first thing to do is update the PACE Interlok drivers(do it from Device Manager). Next, what non-DIGI/Avid plugins do you have? Try dragging them out of the plugins folder(just drop them on the desktop for testing) and see if that helps. Or, hold the SHIFT key down while you open a session. That will open it with all plugins made inactive(so a bad/corrupt/outdated plugin won't crash the rig).
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  #3  
Old 11-19-2010, 10:19 AM
Hotcrazyfruit Hotcrazyfruit is offline
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Join Date: Aug 2009
Location: Toronto
Posts: 1,261
Default Re: BSOD with Pro Tools 8.0.* on W7-64bit

Sounds like bad memory too me actually. Memory errors can cause erratic behavior and random blue screens.

Try inserting only 1 stick of ram. Try them all. If you find that inserting only 1 makes your computer stable, you know its your memory.

Good luck,

Nick
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12 GB Patriot Viper Extreme
Asus P6T
OCZ Agility 64 GB SSD
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WD Caviar Black 500GB
Saphhire HD 5850
3 x 20" monitors

Eleven Rack w/ ERXP
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  #4  
Old 11-19-2010, 11:05 AM
sunburst79 sunburst79 is offline
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Default Re: BSOD with Pro Tools 8.0.* on W7-64bit

Things I would do.

Update to the latest interface driver.
Update your PACE driver.
Run Memtest86+ to check your memory
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  #5  
Old 11-23-2010, 08:31 AM
drebin drebin is offline
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Default Re: BSOD with Pro Tools 8.0.* on W7-64bit

Thanks for all the replies guys. I wanted to anyhow, so I finally just switched my setup over to my laptop (somewhat high-end) with an external firewire drive. No more blue screens. thanks again!
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