S1 knob always writing

[cablenaute]

Hi,

I've been using the S1 for a few days now, but today it's having a strange behaviour.
The knob number 4 of the S1 behaves as if it was touched, so that it's sending automation even when Protools is stopped.
If I switch form AUX to PAN, it will write AUX or PAN without actually touching the knob.
Here is a video with Protools stopped…

¿Any easy way to fix this?
Thanks.

[robingshore]

A similar thing started happening to me. The fourth knob on my S1 keeps registering quick little phantom touches. The exact behavior changes from session to session. In a blank session that just has some empty tracks the knob will sometimes register a quick touch every time hit play. In an actual session with audio and automation data on the tracks things will really start going haywire and the knob will register a bunch of quick touches in rapid succession, like in the video from the previous post. It doesn't happen all the time, sometime the bad behavior will stop for a few minutes, then start again a little while later. I can't tell for sure, but it seems like it's at least partially related to how "active" the volume automation on adjacent tracks is

[OAG]

Now that's weird, not because some of the rotaries seem to be faulty, but because it appears to be the same one every time.

My channel 4 is also constantly writing from the 4th rotary.

[EddieJones]

Unfortunately this does sound like a hardware issue. Please contact Avid Customer Support to get the units replaced (and we can then get them back and see what's causing it)
https://www.avid.com/learn-and-suppo...-music-support

[clivvy]

this is why i never buy a product when it first comes out could be a bad batch who knows was looking at S1 going to wait on till this bug is fixed!

[Southsidemusic]

Originally Posted by clivvy

this is why i never buy a product when it first comes out could be a bad batch who knows was looking at S1 going to wait on till this bug is fixed!

Are the rumors true you hate to write punctuations and commas in your posts

[filmixer]

Originally Posted by cablenaute

Hi,

I've been using the S1 for a few days now, but today it's having a strange behaviour.
The knob number 4 of the S1 behaves as if it was touched, so that it's sending automation even when Protools is stopped.
If I switch form AUX to PAN, it will write AUX or PAN without actually touching the knob.
Here is a video with Protools stopped…

¿Any easy way to fix this?
Thanks.

OMG! I have the same problem that happened after I upgraded to 2020.3. Thank God others are having this problem, in a good way I mean. ;-) The knob goes into write as soon as the session opens ( Latch Prime in Stop is ON). If I bank, whatever lands on the fourth knob goes into write. Sometimes when the session opens, #5 and #13 might be Writing as well, but #4 is the persistent one. Hopefully this bug can be squashed with the update coming. I did open sessions up with a boot drive that has 2012.12 with Eucon 19.12 and it happens with that as well, so maybe a firmware update is the problem.

[EddieJones]

Please contact Avid Support.

[emf1138]

Got my replacement S1 directly from Avid and it's working great!

[filmixer]

Originally Posted by EddieJones

Please contact Avid Support.

I've contacted Avid support and have a case number but haven't heard anything back for days. I know things aren't normal with COVID-19 going on and all, but it's not good to have no response for so long. I have two S1s that have knobs that drop into Write and it's a show stopper. I'll try calling Monday, but this isn't good.