|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#1
|
|||
|
|||
New licensing phone support
So with the Advanced Support for Pro Tools | HD Software I will get unlimited, highest priority support on the phone.
My question is: where exactly will I have to call to reach my world-class-experts-available-worldwide-to-answer-questions-and-resolve-issues? If I'm calling from Germany, will there be a local, German-speaking, customer support? Or do I have to call the other end of the world to train my Schwarzenegger accent? Anyone knows? This is not in the FAQ. |
#2
|
|||
|
|||
Re: New licensing phone support
Probably the main customer support for your country, usually this is a dealer certified by avid as the customer support contact for your country (at least for hardware it is)... or maybe some new call-center they might open in Bangladesh or something... not trying to be sarcastic though!
|
#3
|
|||
|
|||
Re: New licensing phone support
Avid don't know or care who you call or what you want. It's all just a load of BS.
Avid needs your money. Give it to them now, and later on they may give you something back if it suits them. |
#4
|
|||
|
|||
Re: New licensing phone support
it wont be unlimited. it's one per month. and it's not highest priority, because eventually everyone will be required to have an active ASS if they want to maintain the ability to upgrade their perpetual license or rental.
__________________
http://www.imdb.com/name/nm0260785/ |
#5
|
|||
|
|||
Re: New licensing phone support
Quote:
Advanced Support for Pro Tools | HD Software Billing and administration cases Unlimited; response time within one business daySoftware upgrades Included; available upon releaseTroubleshooting—online support Unlimited incidents; response time within one hourTroubleshooting—phone Unlimited; highest priority support Still, it remains the question if they will put up support centers that can be reached by a local phone number and agents that can be spoken to in your native language. |
#6
|
|||
|
|||
Re: New licensing phone support
you are correct. my apologies. still trying to get all the details straight.
__________________
http://www.imdb.com/name/nm0260785/ |
#7
|
|||
|
|||
Re: New licensing phone support
Quote:
Mods, Avid, anyone knows an answer to my original question? |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Yosemite support and new Licensing | Tim R. | macOS | 11 | 12-14-2014 08:18 AM |
Cant get through to phone support!! | Siege Recordings | macOS | 1 | 02-19-2013 02:17 PM |
Avid Phone Support? | ProTooler | Pro Tools TDM Systems (Mac) | 10 | 06-14-2011 03:48 PM |
Phone support...? | patrickswope | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 17 | 02-05-2010 06:59 AM |
Tech Support Via Phone? | Monaco | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 11 | 12-31-2007 07:40 AM |