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Old 11-12-2019, 03:13 PM
stevetan stevetan is offline
Join Date: Sep 2019
Location: Connecticut
Posts: 4
Default I have a Pro Tools problem and was unable to get proper phone support

I have Pro Tools First (i'm a beginner), spent $42 on a support code, called Avid Support. I was asked for a System ID and when I was unable to provide it (I'm not even sure i have one) i was told i could not be assisted. The young lady told me i would get an email and that someone from the community would help me. Thats was my support. I am very confused.
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Old 11-12-2019, 06:37 PM
TOM@METRO's Avatar
Join Date: Apr 2006
Location: Los Angeles
Posts: 17,063
Default Re: I have a Pro Tools problem and was unable to get proper phone support

Moved to "Pro Tools First."
~ tom thomas

Formerly hobotom

Pro Tools Ultimate 2019.12 HDX
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

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