audio clock error

[pkingham]

Hello. New Pro tools user, bought a new laptop I thought could handle it...see Sandra below.

Installed normally, everything worked right by the manual...until I pressed play. I cannot do any playback at all; the error " Problem detected with audio clock. Please check that your clock source and sample rate are correct" comes up.

Of course I went into setup and made sure the sample rate is correct, and it is (44.1). The audio clock is set to internal, as it should be. But I cannot get playback still.

Have been reading posts on this forum about this topic for days now, and everyone with this problem seems to have a hard time troubleshooting it. Poeple seem to suggest not saving to a system drive, (which I was trying to do, and will buy an external drive tomorrow) but most threads go on to say that didn't work. It seems to be a compatibility issue, maybe with windows 7? Maybe it's something with the built-in audio cards that 's incompatible, and I gotta disable?

Anything helps!!

Sandra:

SiSoftware Sandra

Computer
Model : Lenovo 4313CTO

Processor
Model : Intel(R) Core(TM) i7 CPU M 620 @ 2.67GHz
Speed : 2.8GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 2 Unit(s)
Type : Mobile, Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 On-board Cache : 2x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 On-board Cache : 4MB, ECC, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 4 threads sharing

Computer
Platform Compliance : Intel Centrino Mobile Technology
Mainboard : Lenovo 4313CTO
BIOS : Lenovo 6MET64WW (1.27 ) 07/15/2010
Bus(es) : PCI PCIe IMB PCMCIA USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 7.87GB DDR3 SO-DIMM

Chipset
Model : Lenovo Core (Auburndale/Havendale) DRAM Controller
Front Side Bus Speed : 1x 133MHz (133MHz)
Total Memory : 8GB DDR3 SO-DIMM
Channels : 2
Memory Bus Speed : 2x 532MHz (1GHz)

Memory Module(s)
Memory Module : Samsung M471B5273CH0-CH9 4GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Samsung M471B5273CH0-CH9 4GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module
Memory Module

Video System
Video Adapter : NVIDIA NVS 3100M (16 SM4.1, 512MB DDR3, PCIe 2.00 x16)

Graphics Processor
Compute Shader Processor : NVIDIA NVS 3100M (16SP, 474.3MB)

Storage Devices
Seagate ST9500420AS (500.1GB, SATA300, 2.5", 7200rpm, NCQ, 16MB Cache) : 466GB (C:) (Q:)

Logical Storage Devices
SYSTEM_DRV : 1GB (NTFS)
Windows7_OS (C:) : 455GB (NTFS) @ Seagate ST9500420AS (500.1GB, SATA300, 2.5", 7200rpm, NCQ, 16MB Cache)
Lenovo_Recovery (Q:) : 10GB (NTFS) @ Seagate ST9500420AS (500.1GB, SATA300, 2.5", 7200rpm, NCQ, 16MB Cache)

Peripherals
LPC Hub Controller 1 : Lenovo QM57 LPC Interface Controller
Audio Device : Lenovo P55/PM55/3400 High Definition Audio
Audio Codec : Conexant 5069h
Audio Device : Lenovo High Definition Audio Controller
Audio Codec : nVidia 000Bh
Audio Codec : nVidia 000Bh
Audio Codec : nVidia 000Bh
Serial Port(s) : 2
Disk Controller : Lenovo P55/PM55/3400 6 port SATA AHCI Controller
Disk Controller : Lenovo PCIe SD/MMC Host Controller
USB Controller 1 : Lenovo P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 2 : Lenovo P55/PM55/3400 USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : Lenovo E832h
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Intel(R) 82577LM Gigabit Network Connection
Wireless Adapter 1 : Intel(R) WiFi Link 1000 BGN (802.11g (ERP), 54Mbps)

Power Management
Mains (AC) Line Status : On-Line
Battery No 1 : 25%

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7600
Platform Compliance : x64

[pkingham]

a little more info for you helpers:

To be clear: I get no playback at all. I cannot play the PT demo session. I cannot play a click track. I cannot do anything that involves playing/listening/recording etc. The basics.

It seems like other people that had this problem had unsupported processors (For example, Turion). Is mine unsupported? How do I check on this?

[albee1952]

Have you disabled the wireless when running PT? Which version of PT? Which interface? Where is your separate recording drive?

[pkingham]

Wireless is Disabled... Pro tools version 8.0.3. Am gonna upgrade to 8.0.4 tonite. Was not runnng a separate drive but just bought a WD black, will install and get back after making those changes.

[pkingham]

And Mbox 2

[dolbydog]

I had the same problem with pretty much the same setup, it really had me pulling my hair out. I just got off the phone with Digi (they'll always be Digi to me) and was told Windows update 8.0.4 adresses compatability issues with Win 7 and should solve our problem.

look for it here onder the "what's hot" header:

http://avid.custkb.com/avid/app/self...ommunity3=1450

It's a 780 meg download so it's going to take a while. If it doesn't work I will post here again.

[Geoffreisch]

Was this issue ever solved? I just posted a similar thread as I have been unable to get any audio from my new laptop!

If you did work out how to fix this i would be most greatful as it is sooooooooooo frustrating (as I am sure you know!)