pro tools first will not let me sign in

[chapmanpondmusic]

When i launch pro tools first it goes thru all the steps then gets to the dashboard. there it has all my projects in blue, not just the 3 i've saved to the cloud. when i go to 'create' it wont let me add another project. my user ico in the right corner says not online. when i hover on this it says signout

[junkgear]

This may have more to do with the three cloud project limit in PTF than an account problem. You need to free up a cloud project slot in order to create another one. Look in the PTF manual for how to save projects locally and free up cloud projects.

[chapmanpondmusic]

Thanks but I don't think that's it. It finally let me sign on but now on the very bottom left of my edit screen it will say 'no internet connection' untill it says 'online' or something like that. it seems to be saving my work so i'm happy about that! also, when i close, sometimes it will open protools again right away

[chapmanpondmusic]

it keeps thinking i'm not on the internet. i started a new project, worked on it all moring no problems. then i wanted to open a new project not on the cloud. but the dashboard will not let me create a new one.. i need to be able to make new projects

[EdgarRothermich]

My experience is the AVID Cloud server is very shaky sometimes. Very often it asks me to connect to the Internet. Too bad that I can't yell back "How about YOU connect to the Internet". THen after a couple of tries, it finally connects or sometimes disconnects again.

It is really frustrating with those little, but essential things that don't work reliably.

[Netmania]

Please answer the following questions, otherwise we can not find out what is going on.

What version of Pro Tools First you are on?
What OS you are using?

Best

[chapmanpondmusic]

whatever latest version of pro tools first there is. i think im up to date.. and windows 10. im hoping the latest big windows 10 update hasnt messed up pro tools

[Netmania]

Fine, then you are on Pro Tools First 2020.9. In this version you can create unlimited projects locally on your PC.

Please take a look at this AVID Video how to do.
https://www.youtube.com/watch?v=myaB7uRmFp4

Hope that helps.

Best