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  #1  
Old 04-06-2017, 10:48 AM
Jazzbass56 Jazzbass56 is offline
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Join Date: Jul 2001
Location: LA
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Default Space no longer active

I've owned Space Reverb since TDM days
My subscription ended, and now I can't use Space
I have it in my Ilok but PT HD 12.6.1
Won't load it
Went to my Avid account where it was indicated I had a download for it since I was a previous owner, but nothing is there
Any thoughts or help?
Cheers
Tommy


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Mac OSX 10.11.6
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Memory 128 GB 1866 MHZ DDR3
Graphics AMD FirePro D700 6144 MB

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PT Ultimate 2020.12 on Windows
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  #2  
Old 04-06-2017, 10:50 AM
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Default Re: Space no longer active

Hi referring your case !
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  #3  
Old 04-06-2017, 11:00 AM
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jeffro jeffro is offline
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Default Re: Space no longer active

Can you please check the version of Space you have installed? It should be 12.0 if you have a dedicated Space license. 12.1 requires a Pro Tools Plan or Pro Tools HD Plan license as described in the Space Plug-in License Information KB.
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  #4  
Old 04-06-2017, 11:46 AM
amagras amagras is offline
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Default Re: Space no longer active

There's something rare with the Space installers, I have a PT plan and none of the versions have ever worked on my computer.
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  #5  
Old 04-06-2017, 12:09 PM
Pedro perez Pedro perez is offline
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Default Re: Space no longer active

Go here and scroll down to the dropdown and choose the 12.0 installer AAX64 bit you use PT12, let us know how you get on.

http://www.avid.com/plugins/space

Worked for me
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  #6  
Old 04-06-2017, 12:43 PM
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jeffro jeffro is offline
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Default Re: Space no longer active

Quote:
Originally Posted by Jazzbass56 View Post
I've owned Space Reverb since TDM days
My subscription ended, and now I can't use Space
I have it in my Ilok but PT HD 12.6.1
Won't load it
Went to my Avid account where it was indicated I had a download for it since I was a previous owner, but nothing is there...
Couldn't find your accounts (based on your community name/email) to verify your product or license, but it really comes down to this:
  • If you have an active Pro Tools Plan or Pro Tools HD Plan license, install the Space 12.1 installer from my.avid.com/products > Pro Tools... > Additional Value Content
  • If you have a Space (AAX/RTAS) or Space (AAX/RTAS/TDM) license, download the Space 12.0/earlier installer from avid.com/plugins/space
I rewrote avid.force.com/pkb/articles/troubleshooting/Space-License-Information to try and clarify this. Hope it helps.
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  #7  
Old 04-06-2017, 12:46 PM
Jazzbass56 Jazzbass56 is offline
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Default Re: Space no longer active

Thank you will try older 12.0


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__________________
Intel Intel Core i7-5930K 3.5 GHz Processor
ASUS X99-PRO/USB 3.1 Motherboard,64 GB crucial DDR4 ram
Thunderbolt EX 2
Windows 10 Pro
................................
2013 MacBook Pro Retina i7 Quad-core, 16gb ram.
Mac OSX 10.11.6
...........
Mac Pro (Late 2013)
2.7 GHz 12-Core Intel Xeon E5
Memory 128 GB 1866 MHZ DDR3
Graphics AMD FirePro D700 6144 MB

PT Ultimate 2022.4.0 on Mac
PT Ultimate 2020.12 on Windows
Logic Pro X 10.6
Nuendo 12.0
...........
1_Antelope Audio_Orion Synergy Core Studio
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  #8  
Old 04-06-2017, 12:59 PM
Jazzbass56 Jazzbass56 is offline
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Join Date: Jul 2001
Location: LA
Posts: 469
Default Re: Space no longer active

Ok I downloaded 12.0 and that worked....
Thank you so much....
I still use Space

Cheers
__________________
Intel Intel Core i7-5930K 3.5 GHz Processor
ASUS X99-PRO/USB 3.1 Motherboard,64 GB crucial DDR4 ram
Thunderbolt EX 2
Windows 10 Pro
................................
2013 MacBook Pro Retina i7 Quad-core, 16gb ram.
Mac OSX 10.11.6
...........
Mac Pro (Late 2013)
2.7 GHz 12-Core Intel Xeon E5
Memory 128 GB 1866 MHZ DDR3
Graphics AMD FirePro D700 6144 MB

PT Ultimate 2022.4.0 on Mac
PT Ultimate 2020.12 on Windows
Logic Pro X 10.6
Nuendo 12.0
...........
1_Antelope Audio_Orion Synergy Core Studio
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  #9  
Old 04-06-2017, 01:07 PM
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jeffro jeffro is offline
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Default Re: Space no longer active

Quote:
Originally Posted by Jazzbass56 View Post
Ok I downloaded 12.0 and that worked....
Thank you so much....
Glad that helped!
Quote:
I still use Space
Me too... still one of my 'go to' verbs.
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  #10  
Old 04-06-2017, 02:00 PM
amagras amagras is offline
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Join Date: Mar 2015
Location: Ottawa, ON
Posts: 3,399
Default Re: Space no longer active

Quote:
Originally Posted by jeffro View Post
it really comes down to this:
  • If you have an active Pro Tools Plan or Pro Tools HD Plan license, install the Space 12.1 installer from my.avid.com/products > Pro Tools... > Additional Value Content
  • If you have a Space (AAX/RTAS) or Space (AAX/RTAS/TDM) license, download the Space 12.0/earlier installer from avid.com/plugins/space
I rewrote avid.force.com/pkb/articles/troubleshooting/Space-License-Information to try and clarify this. Hope it helps.
This didn't work for me. Also, the Additional Value Content has disappeared from my products.
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