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#1
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Digi are you stopping your hardware exchange prog?
Digidesign,
Based on your latest HD>Accel upgrade program you state: "Remember that HD Process-to-HD Accel exchanges end December 20, 2003, and no other programs of its kind will be subsequently offered" I would just like a clear answer from you to protect the tens of thousands of dollars I have invested in your hardware and propriety plug-ins last year. Are you planning to stop your hardware exchange program in 2004? Your statement leads your clients to believe this. And at least your most recent HD Clients are lead to believe that there will no longer be harware upgrade opportunities for them in the future. People who invest in your high end systems do so not only because of your excellent products, but also (considering the high cost) because of your long established hardware exchange program. I started with your session8 many years ago, went to PTlll and now upgraded to HD3 last year. It is one thing that your Accel upgrade policy has devalued my HD system faster than any of your previous TDM systems (this is your perogative, as you are of course not obliged to offer such a program at all), but to "vaguely" imply you will be ending your exchange program as a part of marketing tactics is not OK in my opinion. Many TDM users here are studio owners, who are constantly concerned with the upkeep of their investements, we deserve a clearer answer from you, and do not merit this vague "fear" of getting the rug pulled out from underneath their feet. I am sure many feel the same way here. And above all, I am certain you do not intend your faithful customers to feel this way. So please clarify to me if: "no other programs of its kind will be subsequently offered" really means: after Dec 20th, the Hardware Exchange Link will be taken out of the support section of the digidesign website. You know, the page that starts with "Our commitment to upgradability provides one of the truly unique benefits of a Digidesign system" I thank you for your time and eagerly await you response, Peter Scharpf |
#2
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Re: Digi are you stopping your hardware exchange prog?
I have to say this accel card is a bit of an annoyance i am so glad i didnt buy a process card, i tell you what i wont be buying accel fo rthe time being as it is obvious to me that in a years time super hd will be out then. I am annoyed there isnt an upgrade from 96i/o to 192
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#3
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Re: Digi are you stopping your hardware exchange prog?
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www.garyvandy.com |
#4
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Re: Digi are you stopping your hardware exchange p
Agree. It's absolutely not fair and it's far from professional.
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http://www.stevegalante.com |
#5
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Re: Digi are you stopping your hardware exchange p
hopefully the 20th deadline will merely be the end of the promotional offer but exchanges in general will continue.
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#6
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Re: Digi are you stopping your hardware exchange prog?
By schmetee
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froyo |
#7
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Re: Digi are you stopping your hardware exchange prog?
The only Hardware Exchange that will end on December 20, 2003, is the HD Process to HD Accel card Hardware Exchange.
Thanks for your interest! |
#8
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Re: Digi are you stopping your hardware exchange prog?
ProdInfo,
Thanks for the reply. Hope you are still listening: Does this mean that the only systems that will not have an upgrade path after Dec 20th are HD systems? No upgrade path at all? As was stated earlier, it makes future financial planning difficult without a detailed Digi hardware roadmap in place. I like special offers too, but we need some clarity. Most of us are still making payments on HD systems at this point. Thanks for your help! Jeff D. HD3 owner |
#9
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Re: Digi are you stopping your hardware exchange prog?
By Jeff D.
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froyo |
#10
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Re: Digi are you stopping your hardware exchange prog?
Meaning what, exactly? No more accel upgrades, but there WILL be future upgrade programs from HD cards to the next generation hardware? That would be OK with me (irrespective of the current offensive pricing structure) but it still needs to be made clear.
Jeff's question is valid given the extremely obtuse (on purpose? Gee, dya' think?) nature of The official Digi statement, and "Prodinfo"'s response doesn't clear up anything. Itis purposefully unclear, IMO, which is as offensive as the whole HD and upgrade mess. Also, One would have to infer from "Prodinfo"'s response that the will continue to be Mix-card to accell upgrades available, just not HD-cards to Accell. That can't be right. Don't worry, I'm sure Digi will clear things up on Dec 21st. |
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