Now you see it, now you don't.

[hooksound]

Strange. Three days ago, PT12.5 was in my account. Now it's not.

Additionally, my Annual Upgrade Plan now suddenly says:

Time Period: Nov 07, 2014 - to - Nov 06, 2015

Start date is OK, but end date is actually Mar 31, 2016.

[hooksound]

My account looks normal again, thanks.

Sorry for asking again, but after being on a plan for ~1.5 years, this is still not clear to me: After expiration of current upgrade plan, will I receive bug fixes, let's say 12.5.1?

I have read somewhere here on the DUC, that there is a 30 day grace period for renewing ones upgrade plan. Where is this stated officially?

[jeffro]

Glad to hear that's resolved (we are still working through a few account issues and processing the Edu products).

http://avid.force.com/pkb/articles/F...aseEligibility describes updates and http://avid.force.com/pkb/articles/F...ng-FAQ#Options mentions the grace period.

Hope this helps!

[hooksound]

This is clear now, thanks.

So, no bug fixes after plan expires.

However, I seem to remember a debate here on the DUC, where avid promised to deliver some kind of dot (or dotdot) releases also after plan expiration. Have I misunderstood that as well?

[nigelpry]

Originally Posted by hooksound

This is clear now, thanks.

So, no bug fixes after plan expires.

However, I seem to remember a debate here on the DUC, where avid promised to deliver some kind of dot (or dotdot) releases also after plan expiration. Have I misunderstood that as well?

No you haven't misunderstood, except .....

Any bugfix releases will be free for your version, but that depends on Avid actually releasing what they deem to be bug fix releases.

Classic case .... People in another thread are asking whether there will be 12.4.x bug fix releases for people who haven't got 12.5 because they don't have a current support plan.

Answer .... IF Avid release any, they will be free ... But .... And that's the point .... WILL they release any?

Avid are silent on the subject, and I reckon it was all marketing hyperbole anyway. I just don't see it happening. Personally, I'll be absolutely shocked out of my cynical interpretation of everything Avid says these days if any further 12.4.x bug fix releases appear.

And, lets not forget, AFAIK some PT11 owners, i.e. those who are not HD and have not upgraded to PT12, have never been given access to 11.3.2, have they? Even though this whole new approach in theory only started wih PT12, Avid pulled a fast one with the 11.3.2 bug fix update to 'encourage people to upgrade to PT12.

Bottom line, 12.5 includes various bug fixes for 12.4, as well as new features exclusive to 12.5. If Avid is going to be true to its word, there should indeed be a 12.4.x release that includes the bug fixes that were included in 12.5, but not the new features.

What worries me more though is whether Avid can succesfully ensure that multiple release variants don't introduce new bugs because expected code is carved out.

[zedhed]

Originally Posted by nigelpry

Bottom line, 12.5 includes various bug fixes for 12.4, as well as new features exclusive to 12.5. If Avid is going to be true to its word, there should indeed be a 12.4.x release that includes the bug fixes that were included in 12.5, but not the new features.

Operating in this way will give Avid very little (maybe even none) incentive to fix bugs, Indeed it would be in their interest to continually have bugs to keep folks subscribed.....chasing the dream of PT actually fully working properly.

Oh how cynical of me.

[DJ Hellfire]

Originally Posted by jeffro

Glad to hear that's resolved (we are still working through a few account issues and processing the Edu products).

http://avid.force.com/pkb/articles/F...aseEligibility describes updates and http://avid.force.com/pkb/articles/F...ng-FAQ#Options mentions the grace period.

Hope this helps!

Originally Posted by AVID

Note that there is a 30 day grace period following the expiration date of an Upgrade Plan which allows you to renew shortly after a plan has expired, but it does not extend your plan term by the number of days you wait--it adds a year to the original plan expiration date.

So if you let your plan expire, do you get a 30-day grace period for free updates as well? Because if you upgrade on the 30th day of your expiration grace period, you'd actually only be getting 11 months of support for your money if they pro-rate your subscription date.

[john1192]

another penalty for thinking you could live without Avid .. Diva ..

[toun]

Originally Posted by hooksound

Strange. Three days ago, PT12.5 was in my account. Now it's not.

Additionally, my Annual Upgrade Plan now suddenly says:

Time Period: Nov 07, 2014 - to - Nov 06, 2015

Start date is OK, but end date is actually Mar 31, 2016.

I have the same issue and i couldn't update my support plan till March 31 .For the last four weeks on my account my Pro Tools 12 Upgrade and Support Plan 2015 update says "No download available. This product is a code only, or available on your purchased discs."I thought that was due to my upcoming expiration date on March 31 but i couldn't find link or a solution for update my support plan.
What should i do?
Thanks
John

[hooksound]

Originally Posted by toun

I have the same issue and i couldn't update my support plan till March 31 .For the last four weeks on my account my Pro Tools 12 Upgrade and Support Plan 2015 update says "No download available. This product is a code only, or available on your purchased discs."I thought that was due to my upcoming expiration date on March 31 but i couldn't find link or a solution for update my support plan.
What should i do?
Thanks
John

Hey John.

My account looked like that for ~1 week. According to avid, they are looking into that at the moment.

And yes, downloads used to reside under "Upgrade and Support Plan 2015". They have now all been moved to the top entry in the list - typically the original purchased product.