Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > Pro Tools 12

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 09-29-2016, 04:54 AM
s1h s1h is offline
Member
 
Join Date: Feb 2009
Posts: 9
Default 12.5.2 Download?

Not seeing this in My Products and Subscriptions.

Just 12.5.0 and 12.6.0 (plus 'legacy' installers)
Reply With Quote
  #2  
Old 09-29-2016, 05:07 AM
Drew Mazurek's Avatar
Drew Mazurek Drew Mazurek is offline
Moderator
 
Join Date: Oct 2000
Location: Maryland, USA
Posts: 11,628
Default Re: 12.5.2 Download?

Quote:
Originally Posted by s1h View Post
Not seeing this in My Products and Subscriptions.

Just 12.5.0 and 12.6.0 (plus 'legacy' installers)
Start a case.

http://www.avid.com/learn-and-suppor...-music-support
__________________
www.drewmazurek.com

Mixing and Mastering click here to get started.
Reply With Quote
  #3  
Old 09-29-2016, 06:18 AM
s1h s1h is offline
Member
 
Join Date: Feb 2009
Posts: 9
Default Re: 12.5.2 Download?

Thanks Drew.
Reply With Quote
  #4  
Old 09-29-2016, 11:05 AM
lumcas lumcas is offline
Member
 
Join Date: Sep 2000
Posts: 27
Default Re: 12.5.2 Download?

Well, while starting a case might be a solution, I really don't get why isn't 12.5.2 available in my download account and other older versions (10, 11) are on the latest build. So glad I'm saving my installers once again.
Reply With Quote
  #5  
Old 09-29-2016, 12:16 PM
DanielR DanielR is offline
Member
 
Join Date: Dec 2015
Location: Germany
Posts: 23
Default Re: 12.5.2 Download?

Same problem here, opened a case... sigh. Someone at Avid should really look in all those release management problems...
Reply With Quote
  #6  
Old 10-01-2016, 07:39 PM
Pingafuego Pingafuego is offline
Member
 
Join Date: Feb 2012
Location: Brazil
Posts: 131
Default Re: 12.5.2 Download?

If support plan is expired is it possible to download those versions?
Reply With Quote
  #7  
Old 10-02-2016, 11:09 AM
DanielR DanielR is offline
Member
 
Join Date: Dec 2015
Location: Germany
Posts: 23
Default Re: 12.5.2 Download?

Quote:
Originally Posted by DanielR View Post
Same problem here, opened a case... sigh.
Quick update:

First case response was "you need a new license for 12.6, I deposited a temp license for you" which was completely the wrong topic. Obviously noone read what I wrote. The temp license isn't visible in iLok account btw (nor do I miss it).

After asking for clarification, next response was a special time-limited download link to download the 12.5.2 installers. Again not what I was looking for (12.5.1 and 12.5.2 installers together with related documents in my Avid account for download at any time).

Does anyone still (or did get it fixed via case) see 12.5.1 and 12.5.2 files in their account?
Reply With Quote
  #8  
Old 10-02-2016, 11:12 AM
JFreak's Avatar
JFreak JFreak is offline
Moderator
 
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 24,853
Default Re: 12.5.2 Download?

Quote:
Originally Posted by Pingafuego View Post
If support plan is expired is it possible to download those versions?
You can download what was available for you when the support plan was active
__________________
Janne
What we do in life, echoes in eternity.
Reply With Quote
  #9  
Old 10-02-2016, 12:04 PM
Pingafuego Pingafuego is offline
Member
 
Join Date: Feb 2012
Location: Brazil
Posts: 131
Default Re: 12.5.2 Download?

Quote:
Originally Posted by JFreak View Post
You can download what was available for you when the support plan was active
My support is still active, but I don't have 12.5.2 link available for download, only 12.5 (and 12.6, 11.3.1 and 10 legacy installers).

So I would have to open support case for 12.5.2 download. If my support plan is expired, will I be able to ask support for download links later?

thanks
Reply With Quote
  #10  
Old 10-02-2016, 03:42 PM
Drew Mazurek's Avatar
Drew Mazurek Drew Mazurek is offline
Moderator
 
Join Date: Oct 2000
Location: Maryland, USA
Posts: 11,628
Default Re: 12.5.2 Download?

Quote:
Originally Posted by Pingafuego View Post
My support is still active, but I don't have 12.5.2 link available for download, only 12.5 (and 12.6, 11.3.1 and 10 legacy installers).



So I would have to open support case for 12.5.2 download. If my support plan is expired, will I be able to ask support for download links later?



thanks


Do it now start a case using the link I posted above. And then store the installers in a safe place.
__________________
www.drewmazurek.com

Mixing and Mastering click here to get started.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Download Error "Missing plug in" - Can't download from account sparky3000 Pro Tools 11 1 04-25-2014 12:48 PM
Download Manager Stalls during download corym macOS 1 01-31-2012 08:19 AM
Where do I find the 7.3 download? Lost my first download! Joe Egan Pro Tools TDM Systems (Mac) 1 04-30-2007 07:10 AM
PT le 7.3 download thegreentieguy 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 04-17-2007 08:15 PM
Can't download 6.1 clockface 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 3 07-19-2003 07:47 AM


All times are GMT -7. The time now is 05:38 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com