Pro Tools M-Powered Essentials 8 - Need help!

[Freddy's Bar]

Hey you! I had a pleasant encounter with Pro Tools 8 w/ M-Audio Fast Track. Untill it stopped working...
"Unable to locate M-Audio hardware. Make sure your hardware is connected and turned on."

Just one day, it decided to be a prick and make my life horrible...
So I'm hoping you guys or gals could help a poor youth, with his (soon smashed) poor M-Audio Fast Track...
I would be very happy, if you guys or gals could help me. Certanly would be happy to get some covers on youtube in better quality, and it would help me with recording demos too.

I'm currently running on pretty good computer.
Specs coming right, down under...

Windows Vista Home Premium 32-bits
Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz 2.49GHz
RAM 2814MB

Reguards, Freddy H.

[Freddy's Bar]

Bump. Need help fellow Pro Tools users. Don't want to know I wasted 1500 NOK on this...

[DigiTechSupt]

Have you tried uninstalling Pro Tools and the M-Audio drivers and reinstalling them?

You could try looking in the Device Manager to see if there is an exclamation mark next to your hardware, then right click on it and update or install the driver. That may sort it out.

If neither of those work, we'll need to see a Sandra report and get an idea of how everything is configured. The Help Us Help You thread has all the details...

[Freddy's Bar]

Yes I have tried that, but it has not helped at all sadly... But this is the part it gets weird, when I download the 32-bit driver from M-Audio, I get an error message where it says: "This version of Windows is not supported by the Fast Track installer."
I find this weird.

[Freddy's Bar]

Bump.

[Freddy's Bar]

Guys, I really need help with this... I really need to have this fixed so my band can start recording again.

Reguards Frederic.

[Freddy's Bar]

Sandra report
SiSoftware Sandra

Computer
Model : Dell Dell XPS420
Workgroup : WORKGROUP
Host Name : Peter-PC
User : Freddy

Processor
Model : Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz
Speed : 2.5GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2x 3MB, ECC, Synchronous, ATC, 12-way, 64 byte line size, 2 threads sharing

Computer
Mainboard : Dell 0TP406
BIOS : Dell A04 03/27/2008
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 2.75GB DIMM DDR2 DDR3

Chipset
Model : Dell X38 Processor to I/O Controller
Front Side Bus Speed : 4x 333MHz (1.33GHz)
Total Memory : 3GB DIMM DDR2 DDR3
Memory Bus Speed : 2x 400MHz (800MHz)

Memory Module(s)
Memory Module : Samsung M3 78T2863RZS-CF7 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Mosel Vitelic (ProMos) V916764K24QCFW-G6 512MB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Samsung M3 78T2863RZS-CF7 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Mosel Vitelic (ProMos) V916764K24QCFW-G6 512MB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)

Video System
Video Adapter : ATI Radeon HD 3870 X2 (2x 320 SM4.0 825MHz, 2x 512MB DDR3 2x901MHz, PCIe 2.00 x16)

Storage Devices
Seagate ST3500630AS (500.1GB, SATA300, 3.5", NCQ, 16MB Cache) : 466GB (C:) (E:)
Seagate ST3500630AS (500.1GB, SATA, 3.5") : 466GB (D:)
DELL USB HS-CF Card (USB) : N/A (H:)
DELL USB HS-xD/SM (USB) : N/A (I:)
DELL USB HS-MS Card (USB) : N/A (J:)
DELL USB HS-SD Card (USB) : N/A (K:)
TSSTcorpDVD-ROM TS-H353B (ATAPI, DVD+-R, CD-R, 198kB Cache) : N/A (F:)
PLDS BD-RE DH-4B1S (ATAPI, BD-RW, DVD+-RW, CD-RW, 16MB Cache) : N/A (G:)
XKZ DQNGLQB8DMF (SCSI, BD-R, DVD+-R-DL, CD-R) : N/A (L:)

Logical Storage Devices
RECOVERY (E:) : 15GB (NTFS) @ Seagate ST3500630AS (500.1GB, SATA300, 3.5", NCQ, 16MB Cache)
Hard Disk (C:) : 451GB (NTFS) @ Seagate ST3500630AS (500.1GB, SATA300, 3.5", NCQ, 16MB Cache)
DATAPART1 (D:) : 466GB (NTFS) @ Seagate ST3500630AS (500.1GB, SATA300, 3.5", NCQ, 16MB Cache)
Optical Drive (F:) : N/A @ TSSTcorpDVD-ROM TS-H353B (ATAPI, DVD+-R, CD-R, 198kB Cache)
Optical Drive (G:) : N/A @ PLDS BD-RE DH-4B1S (ATAPI, BD-RW, DVD+-RW, CD-RW, 16MB Cache)
Optical Drive (L:) : N/A @ XKZ DQNGLQB8DMF (SCSI, BD-R, DVD+-R-DL, CD-R)
Removable Drive (H:) : N/A @ DELL USB HS-CF Card (USB)
Removable Drive (I:) : N/A @ DELL USB HS-xD/SM (USB)
Removable Drive (J:) : N/A @ DELL USB HS-MS Card (USB)
Removable Drive (K:) : N/A @ DELL USB HS-SD Card (USB)

Peripherals
LPC Hub Controller 1 : Intel (ICH9) LPC Interface Controller
LPC Legacy Controller 1 : SMSC SCH5514D-NS
Audio Device : Dell Radeon HD 3870 Audio device
Audio Codec : ATI (AMD) AA01h
Audio Device : Creative Labs Creative X-Fi Audio Processor
Disk Controller : Dell ICH8R (ICH8) SATA RAID Controller
USB Controller 1 : Dell (ICH9) USB Universal Host Controller
USB Controller 2 : Dell (ICH9) USB Universal Host Controller
USB Controller 3 : Dell (ICH9) USB Universal Host Controller
USB Controller 4 : Dell (ICH9) USB2 Enhanced Host Controller
USB Controller 5 : Dell (ICH9) USB Universal Host Controller
USB Controller 6 : Dell (ICH9) USB Universal Host Controller
USB Controller 7 : Dell (ICH9) USB Universal Host Controller
USB Controller 8 : Dell (ICH9) USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : Dell TSB43AB22 1394a-2000 OHCI PHY/Link-Layer Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)

Peripherals
Media Player : ()
Media Player : ()
Media Player : ()
Media Player : ()

Network Services
Network Adapter : Intel(R) 82566DC-2 Gigabit Network Connection (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows Vista Home 6.00.6000
Platform Compliance : x86

Windows Experience Index
Current System : 1.0

Performance Tips
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[Freddy's Bar]

Great, the installer keep telling me that the version of windows is not supported by the installer. Great!!!!
Please give me some clues on what needs to be done...

[Freddy's Bar]

Bumb, bump, bump, bump... Please help. The sandra report is added..

[AMDK7]

Same problem here, fixed by simply reconnecting the usb cable to the device when the first error message pops up when loading Pro-Tools.