Pro tools 9 crashes on start

[kghadri]

Hello
every thing was good i don't know whats happen pro tools don't want to run, it was V9.0.2 i update to V9.0.5 and still same problem and i Uninstalled it and reinstalled with fresh one but still crashing....

the crash report:

https://dl-web.dropbox.com/get/Pro%2...pdf?w=149cccf4


Hope some one have Solution٫

[KMcK]

Help Us Help You

[kghadri]

System Details
MacPro5
12 processors-6-Core Intel Xeon-2.66 GHz,32 GB RAM
Dig 003 rack factory
Pro Tools 9

crashing report:


Process: Pro Tools [3586]
Path: /Applications/Digidesign/Pro Tools/Pro Tools.app/Contents/MacOS/Pro Tools
Identifier: com.digidesign.ProTools
Version: 9.0.5 (9.0.5f52)
Code Type: X86 (Native)
Parent Process: launchd [116]

Date/Time: 2011-09-22 01:42:25.375 +0400
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 36183 sec
Crashes Since Last Report: 44
Per-App Interval Since Last Report: 43 sec
Per-App Crashes Since Last Report: 40
Anonymous UUID: 95512BD4-C0B3-41D0-9CFC-6A11D29AE3B0

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: 0x000000000000000d, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x940fa57a 0x93fba000 + 1312122
1 com.apple.CoreFoundation 0x93fcb992 __CFBasicHashAddValue + 50
2 com.apple.CoreFoundation 0x93fcb817 CFBasicHashAddValue + 167
3 com.apple.CoreFoundation 0x93ff615c CFDictionaryCreate + 108
4 com.digidesign.framework.DFW 0x0328788a DFW_CocoaUtils::CreateDFWImageRefFromNSImageCopy(N SImage*) + 1000
5 com.digidesign.framework.DFW 0x03231036 DFW_PainterQuartz::GetCFAttrStrFromString(char const*) + 352
6 com.digidesign.framework.DFW 0x032311c9 DFW_PainterQuartz:rawTextBox(Cmn_Rect<long> const&, std::string const&, DFW_Painter::EJustification, bool, bool, bool, bool) + 91
7 com.digidesign.framework.DFW 0x03227862 TStaticText::ImageText(std::string const&, Cmn_Rect<long> const&, DFW_Painter::EJustification) + 204
8 com.digidesign.framework.DFW 0x03228682 TStaticText:raw(VRect const&) + 886
9 com.digidesign.framework.DFW 0x031738ff TView::HandleDraw(VRect const&) + 165
10 com.digidesign.framework.DFW 0x03173a60 TView::HandleDraw(VRect const&) + 518
11 com.digidesign.framework.DFW 0x03173a60 TView::HandleDraw(VRect const&) + 518
12 com.digidesign.framework.DFW 0x032412f6 DFW_PainterOpenGL::CreateOffscreenPainterQuartz(Cm n_Rect<long> const&) + 43082
13 com.apple.AppKit 0x9a16361e -[NSView _drawRect:clip:] + 3510
14 com.apple.AppKit 0x9a1622bc -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1600
15 com.apple.AppKit 0x9a1607db -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVis ibleRect:rectIsVisibleRectForView:topView:] + 711
16 com.apple.AppKit 0x9a1617b7 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVis ibleRect:rectIsVisibleRectForView:topView:] + 4771
17 com.apple.AppKit 0x9a1ff9f7 -[NSNextStepFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVis ibleRect:rectIsVisibleRectForView:topView:] + 575
18 com.apple.AppKit 0x9a15cc96 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVi sibleRectForView:] + 3309
19 com.apple.AppKit 0x9a0bd84b -[NSView displayIfNeeded] + 818
20 com.apple.AppKit 0x9a07160d -[NSNextStepFrame displayIfNeeded] + 98
21 com.apple.AppKit 0x9a086b64 -[NSWindow displayIfNeeded] + 204
22 com.digidesign.framework.DFW 0x0323a105 DFW_PainterOpenGL::CreateOffscreenPainterQuartz(Cm n_Rect<long> const&) + 13913
23 com.digidesign.framework.DFW 0x032387c0 DFW_PainterOpenGL::CreateOffscreenPainterQuartz(Cm n_Rect<long> const&) + 7444
24 com.digidesign.framework.DFW 0x031609a9 TWindow::Update() + 83
25 com.digidesign.ProTools 0x0000ed1f 0x1000 + 56607
26 com.digidesign.ProTools 0x0000f174 0x1000 + 57716
27 com.digidesign.ProTools 0x0000e4cb 0x1000 + 54475
28 com.digidesign.ProTools 0x0000e3f9 0x1000 + 54265

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x92066382 kevent + 10
1 libSystem.B.dylib 0x92066a9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x92065f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x92065cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x92065781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x920655c6 start_wqthread + 30

Thread 2:
0 libSystem.B.dylib 0x92065412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x920659a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x920655c6 start_wqthread + 30

Thread 3:
0 libSystem.B.dylib 0x9203fb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9206d6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9209c5a8 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x931c4b90 TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x931c48ce TSWaitOnSemaphoreCommon + 511
5 ...ple.CoreServices.CarbonCore 0x931e8b8b TimerThread + 97
6 libSystem.B.dylib 0x9206d259 _pthread_start + 345
7 libSystem.B.dylib 0x9206d0de thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x9203fb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9206d6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9209c5a8 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x931c4b90 TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x931c48ce TSWaitOnSemaphoreCommon + 511
5 ...ple.CoreServices.CarbonCore 0x93258092 DeferredTaskThread + 84
6 libSystem.B.dylib 0x9206d259 _pthread_start + 345
7 libSystem.B.dylib 0x9206d0de thread_start + 34

Thread 5:
0 libSystem.B.dylib 0x9203fb36 semaphore_wait_trap + 10
1 ...idesign.framework.digitrace 0x05bd61d7 DigiTraceStart(CDigiTraceManager*, bool) + 7894
2 ...idesign.framework.digitrace 0x05bd9afb DigiTraceChangeFacilityPriorityFunc + 1262
3 ...idesign.framework.digitrace 0x05bd9c49 DigiTraceChangeFacilityPriorityFunc + 1596
4 ...idesign.framework.digitrace 0x05bd9d91 DigiTraceChangeFacilityPriorityFunc + 1924
5 libSystem.B.dylib 0x9206d259 _pthread_start + 345
6 libSystem.B.dylib 0x9206d0de thread_start + 34

Thread 6:
0 libSystem.B.dylib 0x92065412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x920659a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x920655c6 start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x93fdf317 ebx: 0x93fc107d ecx: 0x00000000 edx: 0x2ac4a680
edi: 0x2ac4a680 esi: 0x00000000 ebp: 0xbfffe408 esp: 0xbfffe3f0
ss: 0x00000023 efl: 0x00010206 eip: 0x940fa57a cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xa0b9f20d







Model: MacPro5,1, BootROM MP51.007F.B03, 12 processors, 6-Core Intel Xeon, 2.66 GHz, 32 GB, SMC 1.39f11
Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en2
PCI Card: ATI Radeon HD 5770, sppci_displaycontroller, Slot-1
Serial ATA Device: HL-DT-ST DVD-RW GH61N, 6.15 GB
Serial ATA Device: WDC WD1001FALS-41Y6A0, 931.51 GB
Serial ATA Device: WDC WD1002FAEX-00Y9A0, 931.51 GB
Serial ATA Device: WDC WD1002FAEX-00Z3A0, 931.51 GB
Serial ATA Device: WDC WD1002FAEX-00Z3A0, 931.51 GB
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfd300000 / 2
USB Device: iLok, 0x088e, 0x5036, 0xfd330000 / 5
USB Device: ProtectExecuter, 0x0819, 0x0101, 0xfd310000 / 4
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0221, 0xfd320000 / 3
USB Device: Analog Factory Experience, 0x1c75, 0x0201, 0x1a200000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x5a110000 / 4
FireWire Device: built-in_hub, Up to 800 Mb/sec
FireWire Device: 003Rack, Digidesign, Up to 400 Mb/sec

[kghadri]

i have searched but i cant find Solution for my problem and if my Mistake is the computer information sorry I thought the link is working. thank you
Best Regards

[DigiTechSupt]

Originally Posted by kghadri

i have searched but i cant find Solution for my problem and if my Mistake is the computer information sorry I thought the link is working. thank you
Best Regards

Can you zip up the AvidLogFiles folder located at MacHD>Users>your account>Library>Logs and email it to me?

Please include the thread number in the subject of your email.

[kghadri]

Originally Posted by DigiTechSupt

Can you zip up the AvidLogFiles folder located at MacHD>Users>your account>Library>Logs and email it to me?

Please include the thread number in the subject of your email.

Thank you for you reply, I sent the Email including the Log folder

[kghadri]

Originally Posted by DigiTechSupt

Can you zip up the AvidLogFiles folder located at MacHD>Users>your account>Library>Logs and email it to me?

Please include the thread number in the subject of your email.

dear, do you find any Solution or i must give-up...????

[DigiTechSupt]

(Copying here my reply)

The log files aren't telling me much of anything, unfortunately.

Have you tried launching from a new administrator account? If not, please try that.

Also, did you update the OS to 10.6.8 using the Software Update panel or the downloadable Combo Update from the Apple site? If you used the Software Update panel, try downloading and installing the Combo Update v1.1 from the Apple website, then do a clean uninstall/reinstall of Pro Tools.

https://support.apple.com/kb/DL1399

Let us know if that helps.

[DigiTechSupt]

The problem seems to be with a corrupt or outdated OMF.bundle (used to enable DigiTranslator). I'm having them remove it, trash prefs and restart before testing again.

If necessary that bundle can be reinstalled from the Pro Tools LE 8.0.x installer.