|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#11
|
|||
|
|||
Re: Hardware firmware support plan?
Oh no!
Is this really serious? A mandatory support plan for controllers as well? They have to be kidding! What else in my house needs a mandatory support plan from Avid? My coffee grinder, fridge? |
#12
|
|||
|
|||
Re: Hardware firmware support plan?
In the case of the S6, S3 and Artist series, you'll need the latest soft/firm ware version for it to work with the latest ProTools version. For example, you need Eucon 3.1.2 for PT11.2.1 up.
However, Artist support is on a different mechanism to ProTools, so how they'd link those two I don't know.
__________________
Pro Tools Utimate 2018.7, on - i7 5820k 6 x 4GHz (12 threads), 16GB DDR4, Win 10 Pro, BM Mini Monitor PCIe, GTX 660Ti 2GB; Dell Laptop, i7 4x3.6GHz (8 threads ), 16GB DDR4, Win 10 Pro, GTX1060MaxQ 6GB; "Plan B" - i7 6700k, 4 x 3.4GHz, 16GB DDR4, Sierra, AJA Kona LHi, GTX 1050Ti 4GB. RME FireFace802 + ARC, RME Babyface Avid D-Command, Artist Control, V-Control, Korg MicroKontrol 7.1.2 Presonus Monitors |
#13
|
||||
|
||||
Re: Hardware firmware support plan?
Quote:
*My original post mentioned 'updates' but should have said 'upgrades' so this has been corrected. Sorry for this typo.
__________________
Tom Graham Avid Audio Marketing Pro Audio and Mixing [email protected] Check out our Pro Mixing Webinars : http://www.avid.com/US/resources/pro-mixing-webinars Avid Pro Mixing Blog: http://www.avidblogs.com/promixing/ |
#14
|
||||
|
||||
Re: Hardware firmware support plan?
What a freakin' joke
|
#15
|
|||
|
|||
Re: Hardware firmware support plan?
__________________
Pro Tools HDX // 11.3.1 HD // 2x Avid 16x16 HD I/O // 2x 192 I/O // Avid Artist Mix 2012 Mac Pro 12-core // 64Gb RAM // macOS 10.12.1 SSL 4056G |
#16
|
||||
|
||||
Re: Hardware firmware support plan?
Tom,
People are asking for hardware support plan as in "if I pay for hardware support for my current control surface for 10 years ahead, will you promise to deliver driver updates as long as I have the support plan alive" This question comes from the Avid's decision to drop Pro Control and Control|24 support when PT11 was released. I don't want to go back to that discussion, but I'm just sayin' people who invest in hardware want to know about its lifespan. It is not enough to offer support plan for PT software and interfaces that work with it. Anyone who spends thousands of dollars for a controller surface (basically a multi-function mouse as far as PT software is concerned) is currently very worried about how long that controller can actually be used. These are the folks that cannot write 100k down every three years... Myself included.
__________________
Janne What we do in life, echoes in eternity. |
#17
|
||||
|
||||
Re: Hardware firmware support plan?
Hmmm....Interesting...
Pretty sure that I was the one that first mentioned the possibility of support plans for their hardware, about two months ago: http://duc.avid.com/showthread.php?p...82#post2221482
__________________
Justice C. Bigler www.justicebigler.com Lenovo P50: quad-core i7-6820hq, 64GB, 2TB SSD, Win 10 Pro / Protools Ultimate 2023.6 / HD|Native-TB 2018 MacBook Pro: six-core i9, 32GB, 1TB, Monterey / Protools Studio 2023.6, / DVS / DAR, L-ISA Studio Home/mobile: Focusrite Red 8Pre+HD32R / Clarett 4Pre Road/hotel: Roland OctaCaputre / Apogee One |
#18
|
|||
|
|||
Re: Hardware firmware support plan?
So, now not only do I have to vig $599 a year for my software and AVID interface, I have to come up with some additional vig for my Mix and Transport?
And all I have to do is be patient a little while longer until AVID bequeaths me with their pricing on that too...
__________________
Mac Pro 6.1, E5-2690 V2 10 core 3.0G, 32gig 1866 memory, 512G PCIe system drive, 4 480G OWC 3G SSD data drives in Thunderbolt 2 enclosure, macOS 10.15.7, Pro Tools Ultimate 2020.9.1, Twin Raven MTi's, Apollo 8 TB, 2 UAD2 Satellite Octo Thunderbolt, RME ADI-4 DD, Neve 5012, 5043, Bricasti M7, 2 PCM 92's, M350, DynAudio BM6 MK 3, BM14S, a bunch of cool mics...1 damned iLok2. |
#19
|
|||
|
|||
Re: Hardware firmware support plan?
Quote:
It is unclear to me btw if all HW devices will have their own support plan fees on top of the software support plan? |
#20
|
|||
|
|||
Re: Hardware firmware support plan?
Avid,
I have upgraded my systems to HDX. Since those hardware purchases did NOT include your insane support plan I've grudgingly purchased one of those as well, with another when necessary. Just this week I've ordered an S6, knowing that from here on out I'll be paying a ransom, oops I mean handsom sum, to get features that are "coming" but not included in 1.4. Purchasing vaporware is very disturbing, but I have done it with my eyes open. I have a business to run and sometimes doing so requires spending money. Avid, I have bought into your BS because I still have a certain amount of trust in you. I have taken a leap of faith that you will gather yourself together and keep your promises. You have a year to prove that my trust is well placed. If not, you can trust that I have an exit plan. |
Thread Tools | Search this Thread |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
I have not received any support under the new PT + standard support plan | KnightTime | Pro Tools 11 | 40 | 09-13-2015 10:41 AM |
Support Plan Query | macrae11 | Pro Tools 10 | 3 | 01-30-2012 07:24 AM |
Avid support plan...you can't even buy it anywhere! | LSD-Studio | Pro Tools 10 | 26 | 12-08-2011 12:27 PM |
Support Plan for Europe ? | marrap | Pro Tools 10 | 25 | 11-17-2011 09:48 AM |
Support Plan - $599 with pt 10 | karljohnson | Pro Tools 10 | 25 | 11-16-2011 12:03 AM |