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#21
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Re: AVID incredibly poor customer service
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Sky
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(Opinions are my own, etc.) Mac Studio M2 Max 12/30/64GB/4TB, RME UFX III, Pro Tools Ultimate, MacOS Ventura. |
#22
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Re: AVID incredibly poor customer service
I pay $400 a year for an "update and support" plan so I feel that it's entirely reasonable that I expect support as part of that plan. I would agree though that in Avid's case it's more about appearances than actual support.
I went through a period of experiencing similar problems to the OP and had a very similar experience with Avid support. Very slow responsiveness and very unhelpful when I could actually get a response. The guy who was assigned to my case seemed to be perpetually distracted and at one point actually said to me "It took 10 years for Digidesign to get a stable version, it will probably take us just as long." or something to that effect. Though probably true it's not exactly the sort of attitude I'm hoping to get for the (very high) price of my subscription. On the bright side, though I never found a solution with support, Pro Tools and/ or Windows updates ended up taking care of my issues and now my rig is the most stable I've had since Pro Tools 8.
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Pro Tools Ultimate 2023.9 Dell Precision T7600 64 gigs of RAM Windows 10 Pro HD Native PCIe Lynx Aurora with LT-HD Apogee Mytek |
#23
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Re: AVID incredibly poor customer service
Avid should ask only 50% of the anual upgrading fee and send the customer to this forum for troubleshooting.
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Mac Mini M1 | Mac OS 12.6.1 Monterey | Avid Carbon + 2x Carbon Pre | Pro Tools Studio 2024.3 |
#24
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Re: AVID incredibly poor customer service
Sniff sniff.. I smell something funky here. Being that Digidesign was bought by avid in 1994 that's basically when Pro tools 2 tdm came out........ the rebranding of the digidesign trade mark was in early 2009..... that means that Avid had a stable version way before that supposed statement.
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#25
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Re: AVID incredibly poor customer service
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Mac Mini M1 | Mac OS 12.6.1 Monterey | Avid Carbon + 2x Carbon Pre | Pro Tools Studio 2024.3 |
#26
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Re: AVID incredibly poor customer service
No it means Avid dropped the brand Digidesign in 2009 15 years after purchasing it, only using the Avid brand for all their products. So the comment about taking 10 more years to get a stable version compared to digidesign smells bogus.
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#27
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Re: AVID incredibly poor customer service
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You would have to talk to the Avid rep who said it to me. My point is that his comment was made in place of actually offering me the support I pay for. Obviously for some of us his comment has proven to be erroneous but then again, the OP is seeking help with instability in Pro Tools.
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Pro Tools Ultimate 2023.9 Dell Precision T7600 64 gigs of RAM Windows 10 Pro HD Native PCIe Lynx Aurora with LT-HD Apogee Mytek |
#28
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Re: AVID incredibly poor customer service
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Rob ——————————————————————————— MBP 15” 2018 macOS Big Sur 11.6.8 Touch Bar and ID 2.2GHz 6 core 8 gen Intel Core i7 processor (TB’s to 4.1GHz) 32 Gb of 2400MHz DDR4, 1T SSD, Magic Mouse and Keyboard Pro Tools 2022.7 -23.# - HEAT applied, RME Fireface UCX II ........and a bowl of M&M's ——————————————————————————— |
#29
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Re: AVID incredibly poor customer service
Digidesign had a bit of tendency to promote vapourware a-la-SillyConMan Vallee before Avid took over. That said, so many digidesign people moved to Avid that it looked more like digidesign had taken over Avid.
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Bob's room 615 562-4346 Interview Artists are the gatekeepers of truth! - Paul Robeson |
#30
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Re: AVID incredibly poor customer service
I can only speak from my own experience but whenever I’ve submitted a bug report the guys have almost always got back to me within 24 hours. I even got a (real, not automated!) reply to an email on a Sunday morning once which went way beyond my expectations. I’m sorry to hear the OP’s experience hasn’t been as good as mine.
Last edited by midnightrambler; 02-24-2019 at 04:37 AM. |
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