PT 10.0.1 uninstaller will not work

[Gene100]

Hi everyone,

I was away on holiday for a short break during a recording project I'm recording for a group. When I returned and attempted to launch Protools I was met with the following:

'ProTools could not initiate the current playback device. Please make sure that the device has been configured correctly'.

Prior to my leaving for vacation I performed a PT software update check and was advised to download of the 10.2 update, which I did but did not expand or install it as I was about to leave.

When I tried to install the 10.2 download I was advised to delete any previous version of the application prior to installing the newest version.

When I attempt to run the uninstaller only nothing happens!!!!!!!!!!!!!!

It goes as far as giving you the options for the recommended uninstall and the clean sweep type removing all plugins etc. Click either one and nothing happens!!!!!!!!!!!!!

Now I'm screwed with no recording software and the group are due to return on Wednesday!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Has anyone a clue what might be wrong here.........cant get anyone on the phone with PT!!!!!!!!!!!!

Running a MAC PRO tower and OSX 10.6.8

Thanks in advance all........

Eugene

[albee1952]

Now would be a good time to restore from a drive image or a time machine backup. Then try the uninstaller again, but include removing the HD driver(at least that has helped some others in updating to 10.2)

[jasonthurley]

You should have an online account you registered your stuff under with Avid... go sign in and it will show you the PT versions you have bought and you can also download the various versions (as long as you registered the PT license).

This is a manual list for removing PT:

http://www.proaudiosupport.com/a4355...otools-le.html

Once you fully remove it... download the version of PT you want to install from your user account with Avid. You shoul dbe back up and running... Choose to install updates after you do the clean install if you want... but that should get you back up and running....