11R isn't recognized in pro tools 10 - help needed

[oplatner]

Hey guys,

I'm writing this as I need help, all the search I've done didn't help...

I just formatted my PC and installed Windows 10 home edition.
I followed all the usual instructions, installed the lastest 11R drivers and the latest Pro Tools 10 installer, but every time I try to launch Pro Tools I get the already known error:

"unable to locate hardware. make sure your hardware is connected".

My 11R is configured correctly, no issues in windows device manager, I can listen to music by using it and the 11R stand-alone editor works perfectly fine!

I also checked for issues with my Ilok, there are none (license is activated). I also tried installing ASIO4ALL and Pro Tools launched correctly, but in the device setup menu the only thing that appeared is ASIO4ALL, the 11R isn't there...

I can't understand why my 11R works perfectly but it just isn't recognized by Pro Tools.


How can you guys help me here? What else should I do in this case?

[Benoni]

Is the Eleven Rack set as your Windows Audio Interface? If so, try disabling it from Windows.

Uninstall the driver and clear everything out like in this video


Trash Pro Tools preferences.

Then reinstall the driver.

If that doesn't work, uninstall the driver again, clear everything out, and try an older driver since you are on Pro Tools 10 and not 12.

[oplatner]

Originally Posted by Benoni

Is the Eleven Rack set as your Windows Audio Interface? If so, try disabling it from Windows.

Uninstall the driver and clear everything out like in this video


Trash Pro Tools preferences.

Then reinstall the driver.

If that doesn't work, uninstall the driver again, clear everything out, and try an older driver since you are on Pro Tools 10 and not 12.

disabling it on windows means I can't use it as a standard sound card? (will not be able to listen to music)

[Darryl Ramm]

Originally Posted by oplatner

disabling it on windows means I can't use it as a standard sound card? (will not be able to listen to music)

Disabling it on Windows is what you should be doing of you want to use it with your DAW. You can enable it later to work on Windows if you want.

Even if the driver appears to work OK with multi-client applications, it's bad practice on Windows to do this.

But either way, you are having problems, just try it....

And please follow the DUC guidelines and don't start multiple threads for the same problem.

[Seemöwe]

Like Benoni wrote, try older 11R drivers. I use also Win10 + Pro Tools 10 and driver v. 1.1.10 is the latest version works for me.

[oplatner]

Originally Posted by Seemöwe

Like Benoni wrote, try older 11R drivers. I use also Win10 + Pro Tools 10 and driver v. 1.1.10 is the latest version works for me.

I did exactly as you said, downgraded to v. 1.1.10 driver and now everything works perfectly!!!

Thanks' man! you saved me!

[Seemöwe]

Originally Posted by oplatner

I did exactly as you said, downgraded to v. 1.1.10 driver and now everything works perfectly!!!

Thanks' man! you saved me!

Great!