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  #11  
Old 06-30-2021, 01:11 PM
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EddieJones EddieJones is offline
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Default Re: EUCON 2021.6 Released

Quote:
Originally Posted by Rich Breen View Post
Can I wind back Eucontrol even though the surfaces are now on upgraded firmware? Will the old Eucontrol installer available at the Avid download site install over new version successfully? .
Yes you can do this. The firmware will work with older EuControl. Just run the 21.6 Installer and remove all and remove prefs, restart and install the old version.
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  #12  
Old 06-30-2021, 01:55 PM
Rich Breen Rich Breen is offline
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Default Re: EUCON 2021.6 Released

Quote:
Originally Posted by EddieJones View Post
Yes you can do this. The firmware will work with older EuControl. Just run the 21.6 Installer and remove all and remove prefs, restart and install the old version.

k, thank you Eddie - good to have that in my back pocket - if this isn't resolved by tomorrow morning I'll probably go ahead with that plan.
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  #13  
Old 07-04-2021, 03:39 PM
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kings79 kings79 is offline
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Default Re: EUCON 2021.6 Released

Since the 2021.6.0.181 Eucon update & firmware (S1) update, my S1's LED sceens keep starting up blank. I have to switch off the S1 and sometimes restart Eucon to get them to work.

This is Reeeeeeeealy annoying.

Can we please fix this ASAP.
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  #14  
Old 07-04-2021, 05:34 PM
BScout BScout is offline
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Default Re: EUCON 2021.6 Released

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Originally Posted by kings79 View Post
Since the 2021.6.0.181 Eucon update & firmware (S1) update, my S1's LED sceens keep starting up blank. I have to switch off the S1 and sometimes restart Eucon to get them to work.

This is Reeeeeeeealy annoying.

Can we please fix this ASAP.
I think you are the first person to report this.
Doesn't happen on mine.

Want to describe your system more? (computer operating system version, how you are networked -- through a switch or not, static IP or not, firewall on or off)
First system is MacPro 5,1 with macOS High Sierra, 2 x S1, through a switch on my main network, DHCP IP (not static), firewall off in macOS.
Second system is MacPro 7,1 with Catalina, 4 x S1, through a switch on main network, DHCP IP, firewall off.
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  #15  
Old 07-04-2021, 05:54 PM
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kings79 kings79 is offline
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Default Re: EUCON 2021.6 Released

Quote:
Originally Posted by BScout View Post
I think you are the first person to report this.
Doesn't happen on mine.

Want to describe your system more? (computer operating system version, how you are networked -- through a switch or not, static IP or not, firewall on or off)
First system is MacPro 5,1 with macOS High Sierra, 2 x S1, through a switch on my main network, DHCP IP (not static), firewall off in macOS.
Second system is MacPro 7,1 with Catalina, 4 x S1, through a switch on main network, DHCP IP, firewall off.
cMP 5,1, 2x X5690 3.46GHz, 48GB ECC DDR3-1333MHz, M.2 MVMe 970 EVO in Aqua Computer kryoM.2 evo,
Sapphire Radeon R9 280X 4GB, Startech USB 3.1 5 port card
Blackmagic Decklink Mini (blackmagic desktop video 11.7)

MacOS 13 (High Sierra). PT Ultimate 2018.7.

Studio network on TP Link AC4000 router for the studio only. No static IP for S1, 2x tablets on a purpose built WiFi for the studio. Firewall on Mac.

I did not have this problem before updating to Eucon 2021.6.



EDIT. This seems to be Eucon software/S1 firmware related.
Eucon software starts up on mac startup. S1 connected by LAN & 2x tablets connected to wifi.
Avid logos appear on S1 for 30sec and then disappear.
Restarting S1 does not fix.
Restarting Eucon Software does.

Last edited by kings79; 07-05-2021 at 02:50 PM.
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  #16  
Old 07-06-2021, 07:59 AM
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EddieJones EddieJones is offline
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Default Re: EUCON 2021.6 Released

It is normal for the Avid logos to disappear once the S1's are connected. Are you saying the screens are completely blank or do they have small boxes in them? If restarting EuControl fixes the problem then it could be a startup issue (some networking is changing after EuControl has started up, common on Macs) Try taking EuControl out of auto start and see if that fixes it?
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  #17  
Old 07-06-2021, 03:27 PM
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kings79 kings79 is offline
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Default Re: EUCON 2021.6 Released

Yes. Logo on startup, no boxes, then blank screen once Pro Tools starts up.

This wasn't the case on the previous version/firmware.

Can we get this fixed?

In the meantime I'll take Eucon off auto start

Thanks.
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Last edited by kings79; 07-06-2021 at 03:49 PM.
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  #18  
Old 07-06-2021, 03:34 PM
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EddieJones EddieJones is offline
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Default Re: EUCON 2021.6 Released

Can you look in the Workstation tab in EuControl and see if your WS is there and attached. What OSX version are you on, still High Sierra? As you are the only one seeing this I don't think it's something to easily fix but more a network/OS issue.
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  #19  
Old 07-06-2021, 03:49 PM
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kings79 kings79 is offline
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Default Re: EUCON 2021.6 Released

Yeah my Mac/Workstation is connected mate.

macOS 10.13.6, PT 2018.7

I was on macOS 14 but I had problems and I'm mixing 4 different TV series ATM so I need a stable system.

I know lots of guys using cMP 5,1's and macOS 10.13.6 caus they don't want to risk using an unsupported OS.

I'm sure a Eucon update wouldn't be that hard for this?
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  #20  
Old 07-06-2021, 03:54 PM
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EddieJones EddieJones is offline
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Default Re: EUCON 2021.6 Released

Is it just the OLED screens that dont work...do you get other controls and tracks on the Tablets?
How many monitors do you have?
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