Help on ILOK

[garimpo]

I made a big mistake during the install of PT HD 7.4. Istead of sending the DIGI license to the ilok account that my ilok key was registered, I opened a new ilok account and told DIGI to send the license there. So now I realized that I got the DIGI license in this new ilok account which has no ilok key registered instead of the right ilok account. I did try to transfer the license to the right account, but ilok suport said that is not possible cause it is a pending license.
Does anybody have any idea of how to fix that situation?
Digiadmin people please help me!
Thanks.
Damião.

[Scott Goldberg]

Call Digidesign Administration, as they deal with all ilok issues. I think it (650) 731-6198. I had a similar issue and they fixed it right away. Best, Scott

[the dude]

just get a blank iLok sync it on the new account
then simply remove it ( trash can symbol ) from the new account, and then sync it to the old account , Now everything is on one account
Done.....

[garimpo]

Thanks Scott ! I will be trying that today.

[garimpo]

Originally Posted by the dude

just get a blank iLok sync it on the new account
then simply remove it ( trash can symbol ) from the new account, and then sync it to the old account , Now everything is on one account
Done.....

Thanks for your help Dude. when you say "get a blank ilok" do you mean buy a new one?

[Scott Goldberg]

Originally Posted by the dude

just get a blank iLok sync it on the new account
then simply remove it ( trash can symbol ) from the new account, and then sync it to the old account , Now everything is on one account
Done.....

You're welcome! Hope you get satisfaction...they are always more than helpful and they fixed a couple of things in the background for me too, so I wouldn't have to deal with them on my own. Needless to say, the little "favor" saved me a lot of pain and waiting.

[TVPostSound]

just get a blank iLok sync it on the new account
then simply remove it ( trash can symbol ) from the new account, and then sync it to the old account , Now everything is on one account
Done.....

You cant trash an iLok key while there is an asset on it..

[the dude]

Originally Posted by DIAFXMX

You cant trash an iLok key while there is an asset on it..

YOU Absolutely, 100%, without a doubt, can remove an ilok from a account with an asset on it
If it is a brand NEW iLok it is NOT tied to that account permanently for 7 days after it is first Synchronized

I have done this way to many times to count, It ONLY works with a BRAND NEW ilok,

Example ; I have a client that had 2 studios, each with 2 iloks , each on its own account, I took a brand new iLok and synchronized it to the account # 1
then Transfered all the licences that would allow a Transfer ( at the time waves would not allow this but it now does ) then you click on the trash can link and it removes it from account #1 , I then re-Synced it to account #2
and after 7 days it it permanently tied to account #2
He now has 100% of his assets on 1 account

and also once an iLok is blank it can also be removed and then put into ANY account but will not be recognized a new iLok