Transfer of License Problems? Jeffro PLZ

[peterle]

recently i made a transfer of ownership of one of my PT Ultimate (hereHD)
Licenses , which went, after few hickups , successfull, from my side, at least.
Now the new Owner is complaining that the Download section (here PT 12.7.1 HD) , which is transfered to his account , shows still MY Ilok ID,
and not his Ilok ID , in fact he says he cannot activate his License.


Something , seems for me , went here wrong with the TOL ....
plz Jeffro could you look into that?
Since the new owner needs it soon working its urgent.



ASC number 811787287
[Case : 03777527]

[DigiTechSupt]

Originally Posted by peterle

recently i made a transfer of ownership of one of my PT Ultimate (hereHD)
Licenses , which went, after few hickups , successfull, from my side, at least.
Now the new Owner is complaining that the Download section (here PT 12.7.1 HD) , which is transfered to his account , shows still MY Ilok ID,
and not his Ilok ID , in fact he says he cannot activate his License.


Something , seems for me , went here wrong with the TOL ....
plz Jeffro could you look into that?
Since the new owner needs it soon working its urgent.



ASC number 811787287
[Case : 03777527]

Hi,

seems that it has been fixed today. Please check and let us know.

Thank you,
-Tope

[peterle]

...the new owner just checked his avid account and
said , there is still my ilok id and not his .


¯\_(ツ)_/¯

[DigiTechSupt]

Originally Posted by peterle

...the new owner just checked his avid account and
said , there is still my ilok id and not his .


¯\_(ツ)_/¯

The team had to manually deposit the licenses on his account.
Everything shows as is, but the licenses are already inside his iLok Account. I can see that it's already activated on their iLok account.
Pro Tools Ultimate Perpetual Bundle (with 10/11/12+I/O) (9 items)



Please feel free to reply to the support case Email if you have further inquiries.

Thanks,
Tope

[peterle]

...the new owner is now happy.
problem solved meanwhile.


thanks