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#1
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registering software upgrade
I've previously posted about this, but haven't been able to respolve my problems as I don't think I explained myself adequately. I've had my PT system for over a year and everything was registered when I bought it. I have recently upgraded my software from 7.1 to 7.3 and expected to receive a 7.4 amnesty e-mail and non has arrived. I can only conclude that I have to register my software upgrade as even though the digistore has a record of it, it doesn't appear in my My Digi account page details. So now I've been trying to register my new code (DIGI 0730....) and I can't figure out how to do it. The register product page requires a product number that I do not have. I've tried - out of desparation - using the numbers off the tops of the cards that came with my original set-up and just get told that those products are already registered. How do I register my 7.3 software? I'm trying all sorts of things and finding pages on the digi website I never knew existed, but I can't find the information I need.
PLease help, it's really doing my head in now. |
#2
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Re: registering software upgrade
I'm pretty sure that your purchase from the Digistore should already be registered. (I could be wrong about that)
Quote:
Digidesign has claimed in another forum post that all of the amnesty emails have been sent to all of the eligible recipients. If you did not receive the amnesty email, it could be for a few reasons:
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My Website: Pro Tools "Newbie" Help Studio rig: Gigabyte GA-EX58-UD3R, Intel i7 920, 6GB Patriot DDR3, NVidia 8600GS, LG GGW-H20L BD-RE, Sony CRX195E1 CD-RW, 2x WD Caviar black 640GB (os swap), 1x WD caviar 320GB (sessions), 1x Maxtor 120GB (sessions), 1x Seagate 1TB (samples/loops), Profire2626, Command8, PT12 on OSX Mobile Rig: 2015 MacBook Pro Retina, Apollo Twin, PT12 |
#3
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Re: registering software upgrade
Quote:
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Obsidian Dragon
MacbookPro14,3 - Intel Core i7 3.1 GHz, 16 GB MacOS 13.6.6 running Protools 2024.3.1 Mac Studio M1Max - 64GB MacOS 14.4.1 running Protools 2024.3.1 |
#4
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Re: registering software upgrade
Thank you for your answers, I think you're right I need to contact Digi. I am eligible for the upgrade and haven't had anything filtered out by my spam filters. I'll see what they say.
Rob. |
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