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  #1  
Old 07-16-2019, 06:11 AM
mirovaz mirovaz is offline
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Default Pretty disappointed about how AVID customer care handled my case

Well, quite disappointed about how AVID customer care handled my case.

My Pro Tools renew was set to ON and I was happy about it - it would renew at 29 June as ALWAYS did before!

What happened? AVID system did not renewed my plan automatically with the rate/price before 1st July. I opened a case and they answered me saying the system was with some problems and that they would resolve it soon and I would have a grace period 29 July. That is ok. But then...

The PROBLEM? The system got back to renew BUT with the new rates. That was not my mistake. AVID system was with some problems and not working. And now they just say "unfortunately" pay the new price and hurry before 29 July because that is your grace period.

Pretty dishonest situation AVID team.

Did your renew system went down just before my renewal period updates it self so I have no option other than pay what you want now? Lame...
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Old 07-16-2019, 10:45 AM
Philthy Philthy is offline
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Default Re: Pretty disappointed about how AVID customer care handled my case

Wow that's dishonest.
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Old 07-16-2019, 01:00 PM
mirovaz mirovaz is offline
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Default Re: Pretty disappointed about how AVID customer care handled my case

Quote:
Originally Posted by Philthy View Post
Wow that's dishonest.
Oh yeah....
Sadly situation
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Old 07-16-2019, 01:56 PM
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jeffro jeffro is offline
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Default Re: Pretty disappointed about how AVID customer care handled my case

Escalating your case to get it reviewed...
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Old 09-21-2019, 07:42 AM
mirovaz mirovaz is offline
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Default Re: Pretty disappointed about how AVID customer care handled my case

Writing this to give a BIG thanks to AVID TEAM.
They solved my case and made a big effort to have everything the way it was supposed to be at first place.

THANKS a lot and keep the good work
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Old 09-23-2019, 12:50 AM
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jeffro jeffro is offline
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Default Re: Pretty disappointed about how AVID customer care handled my case

Glad to hear it worked out, thanks for giving us a chance to make it right.
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