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  #1  
Old 02-27-2020, 05:14 PM
Brosh Brosh is offline
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Join Date: Feb 2020
Location: United States
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Default Not gettng a Password Reset email

I forgot my password, but, when attempting to reset it, was unsuccessful. The Avid password reset screen says that the email has been sent, but I have yet to receive it, even after numerous attempts on different browsers and machines. I have searched through all different inboxes (including junk and spam), and am sure I have entered my email address correctly. How can I get the password reset email sent to me?
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  #2  
Old 03-03-2020, 01:56 AM
fsp98 fsp98 is offline
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Join Date: Mar 2020
Location: Prague
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Default Can't reset my password

Help, I'm having trouble resetting the password. I've recently signed up and sent in my student verification in order to buy pro tools. My eligibility for student discount was approved, but since then, I wasn't able to login to my account, nor reset the password. My email adress ends with @seznam.cz, could there be a problem with that? Please, help me reset the password, I've been trying to buy Pro Tools for 3 days now and I'll need it in the upcoming days at school, so it's kind of time sensitive.
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  #3  
Old 03-07-2020, 08:58 PM
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jeffro jeffro is offline
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Location: Earth
Posts: 8,648
Default Re: Troubles in re Password reset email

Quote:
Originally Posted by fsp98 View Post
Help, I'm having trouble resetting the password...
Welcome to the community.

Please check your email for a case notice.
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  #4  
Old 03-07-2020, 09:10 PM
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jeffro jeffro is offline
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Default Re: Not gettng a Password Reset email

Quote:
Originally Posted by Brosh View Post
I forgot my password, but, when attempting to reset it, was unsuccessful...
Welcome to the community.

Please check your email for a case notice update. Thanks.
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  #5  
Old 03-08-2020, 08:36 AM
Martin H Martin H is offline
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Join Date: Mar 2020
Location: Sweden
Posts: 1
Default Re: Troubles in re Password reset email

Hi,

I just signed up here since I am having the same issue. Erased my drive and need to download the installer again, but can’t sign in. I tried the ”Forgot password” option several times from various devices over the last week, but I am not receiving any mail.

Any help to resolve the issue is highly appreciated. Thank you.
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  #6  
Old 03-12-2020, 10:40 AM
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jeffro jeffro is offline
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Default Re: Troubles in re Password reset email

Quote:
Originally Posted by Martin H View Post
I just signed up here since I am having the same issue...
Welcome to the community. Replied to your support case yesterday, please check your email...
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  #7  
Old 03-19-2020, 03:04 PM
Peter Ruprecht Peter Ruprecht is offline
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Join Date: Mar 2020
Location: Toronto
Posts: 7
Default Re: Troubles in re Password reset email

Hi trying to buy new pro tools after using PT8 for many years.
I had an old account but can't remember the password.
forgot password says it has sent a link to my email but nothing shows up.
Any help would be greatly appreciated.
Best,
Peter
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  #8  
Old 03-19-2020, 06:51 PM
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jeffro jeffro is offline
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Default Re: Troubles in re Password reset email

Quote:
Originally Posted by Peter Ruprecht View Post
...forgot password says it has sent a link to my email but nothing shows up...
Welcome to the community.

Please check your email for a case notice.
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  #9  
Old 03-20-2020, 07:15 AM
Peter Ruprecht Peter Ruprecht is offline
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Join Date: Mar 2020
Location: Toronto
Posts: 7
Default Re: Troubles in re Password reset email

Hey Jeffro

First thanks. I was able to login and buy Pro tools.
I'm NOW attempting to link my iLok account to my Master Avid account.
Again, it says it will send a conf email but doesn't
ALSO since I have the older Key dongle, I would like to use iLok cloud.

I'm so excited to get started :)
Thanks in advance for all or any help

Best regards,
Peter
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