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  #21  
Old 12-18-2019, 05:45 AM
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Default Re: Permanent License Lost?

They said they will be in touch. Should not be long
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  #22  
Old 12-18-2019, 05:52 AM
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Default Re: Permanent License Lost?

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Originally Posted by JFreak View Post
They said they will be in touch. Should not be long
Thank you
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  #23  
Old 12-18-2019, 09:44 AM
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Default Re: Permanent License Lost?

Just got a response from AVID Customer Care (guess they've been very busy)!

Still tied to the subscription plan but AVID is evaluating my particular situation
(mistakenly purchased Pro Tools SW Perpetual Crossgrade to PT | SW Annual Subscription)

Hope I can get my Pro Tools permanent license back and simply continue renewing 1-year support/upgrades for permanent license
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  #24  
Old 12-18-2019, 01:29 PM
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Default Re: Permanent License Lost?

I hope all works out for you man.... I have always had positive interactions with customer support at Avid and the fantastic support from this site and mods.

Quote:
Originally Posted by tetonica View Post
Just got a response from AVID Customer Care (guess they've been very busy)!

Still tied to the subscription plan but AVID is evaluating my particular situation
(mistakenly purchased Pro Tools SW Perpetual Crossgrade to PT | SW Annual Subscription)

Hope I can get my Pro Tools permanent license back and simply continue renewing 1-year support/upgrades for permanent license
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  #25  
Old 12-18-2019, 03:49 PM
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Default Re: Permanent License Lost?

I got same message today
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  #26  
Old 12-19-2019, 05:31 AM
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Default Re: Permanent License Lost?

Status Update: subscription plan cancelled BUT Pro Tools permanent license still cancelled and can't run Pro Tools

Yesterday afternoon I checked my AVID account products and noticed that my Pro Tools was showing again as "Perpetual Product" and showed the list of options to renew 1-year-upgrades+support $199. Quite excited I went ahead and paid for 1-year plan (weee) thinking everything is back to normal.... Then I opened iLok License Manager which removed the "Pro Tools Subscription" BUT didn't put back the Pro Tools permanent license

Now my AVID account shows under "Cancelled and Expired Subscriptions" both my Pro Tools license and Pro Tools subsription and I can't run Pro Tools
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  #27  
Old 12-19-2019, 05:36 AM
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Default Re: Permanent License Lost?

If you open ilok license manager and sync/repair the ilok you use, does it appear in the ilok key?
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  #28  
Old 12-19-2019, 05:45 AM
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Default Re: Permanent License Lost?

Quote:
Originally Posted by Southsidemusic View Post
If you open ilok license manager and sync/repair the ilok you use, does it appear in the ilok key?
iLok sync/repair doesn't restore the license Pro Tools license does not even appear on the list of all licenses under the account (either via iLok license manager or iLok website).

The issue seems that AVID did cancel the subscription plan but still has not reinstated my Permanent license back. Under my AVID products Pro Tools is gone. Both subscription and permanent license are in my AVID account under "Cancelled and Expired Subscriptions"

Maybe AVID support are still doing something in the background since don't think there was a standard procedure to cancel subscription and restore perpetual license
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  #29  
Old 12-19-2019, 10:14 AM
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Default Re: Permanent License Lost?

Quote:
Originally Posted by tetonica View Post
...Pro Tools license does not even appear on the list of all licenses under the account (either via iLok license manager or iLok website)...
I see a Pro Tools Perpetual license in your account, looks like it was deposited shortly after you posted here.
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  #30  
Old 12-19-2019, 10:43 AM
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Default Re: Permanent License Lost?

Quote:
Originally Posted by jeffro View Post
I see a Pro Tools Perpetual license in your account, looks like it was deposited shortly after you posted here.
YES - Pro Tools "Perpetual Product" back on AVID account and iLOK
Software Updates + Support Plan expires on Dec 10, 2020
(thanks everyone - Avid community rocks )
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