Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support

Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Thread Tools Search this Thread Display Modes
Old 11-28-2020, 11:44 AM
jeffro's Avatar
jeffro jeffro is offline
Join Date: Jun 1999
Location: Earth
Posts: 9,038
Default Re: License Disappeared

Originally Posted by Slideslinger View Post
...they deposited temp licenses in my iLok account covering me thru Dec 14...
Glad you are up and running. Will look into this further when I return next week.
Reply With Quote
Old 11-28-2020, 02:17 PM
bobcharest bobcharest is offline
Join Date: Mar 2019
Location: Westbrook, ME USA
Posts: 13
Default Re: License Disappeared

Originally Posted by jeffro View Post
There shouldn't be any date listed in the Expiration column (it's a perpetual license), but it should show the end date next to Release Limit (at the bottom of Show Details for the license in iLok License Manager). Your license looks correct here - it should authorize any version from 10.0 through current. If that's not working, please deactivate then activate the license on your iLok.
Hi Jeffro,

Thanks again - Yes, I see the date after Release Limit is 8/21/23 so I'm all set.

I (and others) much appreciate your efforts!

Best regards,
Bob Charest

PS: I'll close my support case.
Best Regards,
Bob Charest

Macbook Pro, 2018 Mac Mini, Mojave 10.14.6, Protools 2018.12.0
Reply With Quote
Old 12-02-2020, 07:23 PM
smurfyou smurfyou is offline
Join Date: Oct 2006
Location: Charlotte, NC
Posts: 530
Default Re: License Has Disappeared

Originally Posted by jeffro View Post
Looks like a different issue than this thread - license was there but didn't refresh. Will reply via case.
Thank you Jeffro for your assistance!

For posterity my issue was related to the "Release Limit". It had an incorrect date.
Reply With Quote
Old 12-05-2020, 03:19 PM
Slideslinger's Avatar
Slideslinger Slideslinger is offline
Join Date: Oct 2019
Location: Memphis TN
Posts: 8
Default Re: License Disappeared

Avid Support deposited the correct permanent licenses in my account, bringing this exciting chapter to a successful conclusion. I'd like to thank you Jeffro for your kind consideration during this little debacle. Happy Holidays folks!!
PT 2019.10 | Win 10 Pro V.1903
Intel NUC6i7KYK Skull Canyon
Core i7-6770HQ @ 2560 MHz(x8) | 32GB DDR4 | Samsung Pro EVO M.2 SSD (x2)
Apollo Twin Duo USB, UAD Satellite Quad USB
Reply With Quote
Old 12-07-2020, 01:37 PM
phatmorph phatmorph is offline
Join Date: Sep 2003
Posts: 2
Default Re: License Disappeared

I just filed a case, case # is 04073584

I just turned on my pro tools and got ilok update windows running, after that my digilink io is missing, and I cannot finish my work right now, please advise!!

Thank you!!
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
License disappeared TCM Licensing & Accounts 7 12-29-2018 01:08 PM
Heat license disappeared? fifthflaw Licensing & Accounts 2 11-10-2016 03:06 PM
Protools 12 license disappeared on iLok M Music macOS 1 01-29-2016 08:13 AM
PT 9 license disappeared from iLok scotsman macOS 7 06-08-2013 06:31 AM
MPTK2 license disappeared? marcel72 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 6 04-11-2011 11:30 PM

All times are GMT -7. The time now is 04:12 AM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com