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  #61  
Old 11-28-2020, 11:44 AM
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jeffro jeffro is offline
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Default Re: License Disappeared

Quote:
Originally Posted by Slideslinger View Post
...they deposited temp licenses in my iLok account covering me thru Dec 14...
Glad you are up and running. Will look into this further when I return next week.
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  #62  
Old 11-28-2020, 02:17 PM
bobcharest bobcharest is offline
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Default Re: License Disappeared

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Originally Posted by jeffro View Post
There shouldn't be any date listed in the Expiration column (it's a perpetual license), but it should show the end date next to Release Limit (at the bottom of Show Details for the license in iLok License Manager). Your license looks correct here - it should authorize any version from 10.0 through current. If that's not working, please deactivate then activate the license on your iLok.
Hi Jeffro,

Thanks again - Yes, I see the date after Release Limit is 8/21/23 so I'm all set.

I (and others) much appreciate your efforts!

Best regards,
Bob Charest

PS: I'll close my support case.
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  #63  
Old 12-02-2020, 07:23 PM
smurfyou smurfyou is offline
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Default Re: License Has Disappeared

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Originally Posted by jeffro View Post
Looks like a different issue than this thread - license was there but didn't refresh. Will reply via case.
Thank you Jeffro for your assistance!

For posterity my issue was related to the "Release Limit". It had an incorrect date.
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  #64  
Old 12-05-2020, 03:19 PM
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Slideslinger Slideslinger is offline
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Default Re: License Disappeared

Avid Support deposited the correct permanent licenses in my account, bringing this exciting chapter to a successful conclusion. I'd like to thank you Jeffro for your kind consideration during this little debacle. Happy Holidays folks!!
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  #65  
Old 12-07-2020, 01:37 PM
phatmorph phatmorph is offline
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Default Re: License Disappeared

I just filed a case, case # is 04073584

I just turned on my pro tools and got ilok update windows running, after that my digilink io is missing, and I cannot finish my work right now, please advise!!

Thank you!!
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