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  #1  
Old 03-12-2018, 06:28 AM
royboy45 royboy45 is offline
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Default Pro Tools First with Scarlett 18i20 (1st Gen) Errors

New Pro Tools user here. Please be kind.

I'll start with a general, brief overview of the error I'm encountering with attached Windows 10 log.

I have a Scarlett 18i20 (1st gen) installed along with Pro Tools First (version 2018.1.0).

- I start PT and select the "Focusrite USB2.0 AudioDriver" as the playback engine leaving the default output as Mon 1-2 and the sample rate as 44.1 khz.
- I create a new mono audio track.
- I assign the input to "Mic 1" which is active on my Scarlett (I've verified it's "hot" using the Scarlett MixControll application).
- As soon as I click "Track Record Enable" on the track, the program crashes.

I honestly don't know where to start to diagnose this. Please forgive me. Any advice would be very much appreciated.

Here's the Windows 10 error logs:

Fault bucket 1599991596219667568, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: ProToolsFirst.exe
P2: 18.1.0.241
P3: 10.0.16299.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
\\?\C:\Users\Admin\AppData\Local\Temp\RDRE688.tmp\ empty.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE 689.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE 6A7.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE 6B8.tmp.txt

These files may be available here:


Analysis symbol:
Rechecking for solution: 0
Report Id: 436e17a4-c4ef-425b-9511-3a4f95a71e82
Report Status: 268435456
Hashed bucket: 0ee8a8ddaa58067596344fe130489470

__________________________________________________ _____________________________________

Faulting application name: ProToolsFirst.exe, version: 18.1.0.241, time stamp: 0x5a66805a
Faulting module name: ntdll.dll, version: 10.0.16299.248, time stamp: 0xeffc9126
Exception code: 0xc0000374
Fault offset: 0x00000000000f87bb
Faulting process id: 0x1fd8
Faulting application start time: 0x01d3b9fe8a3f9cf6
Faulting application path: C:\Program Files\Avid\Pro Tools First\ProToolsFirst.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 21561a32-8156-42b9-b5a7-a93ead83b3ff
Faulting package full name:
Faulting package-relative application ID:

__________________________________________________ ______________________________________

Fault bucket 2017076865878279607, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ProToolsFirst.exe
P2: 18.1.0.241
P3: 5a66805a
P4: StackHash_a8ee
P5: 10.0.16299.248
P6: effc9126
P7: c0000374
P8: PCH_50_FROM_ntdll+0x00000000000A09D4
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA 757.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA CC8.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA CC8.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA CD9.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive \AppCrash_ProToolsFirst.ex_d310c36fe272c171e1d7822 4599eb061e286d4_d9003120_29e6b32f

Analysis symbol:
Rechecking for solution: 0
Report Id: 21561a32-8156-42b9-b5a7-a93ead83b3ff
Report Status: 268435456
Hashed bucket: 86b0ec7f0a814c97bbfe18b8fb5545b7
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  #2  
Old 03-12-2018, 07:59 AM
JoelG's Avatar
JoelG JoelG is offline
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Default Re: Pro Tools First with Scarlett 18i20 (1st Gen) Errors

I'm using one myself, without problem. However I'm using the "beta" drivers, I'm not sure if that is helping. Also, I'm not doing a whole lot with mix control, no special mixes or anything.

Joel
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  #3  
Old 03-12-2018, 10:56 AM
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YYR123 YYR123 is offline
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Default Re: Pro Tools First with Scarlett 18i20 (1st Gen) Errors

What happens if you don’t start Mix Control and just use PTf?

It only crashes with Mic 1 Enable?

Import a loop and playback- what happens?
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  #4  
Old 03-25-2018, 09:25 AM
d02457219 d02457219 is offline
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Default Re: Pro Tools First with Scarlett 18i20 (1st Gen) Errors

What version driver are you using? There is one from 8/2017 that you can update to. I have the same unit, 1st gen 18i20 and it works great with 12.5.2
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  #5  
Old 03-25-2018, 09:34 AM
d02457219 d02457219 is offline
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Default Re: Pro Tools First with Scarlett 18i20 (1st Gen) Errors

My post had the wrong date. You should use 3.1.8.606 dated 8/28/2014 (not 2018) as I stated above.

Control Panel> Device manager>Sounds>list of units and click on the Focusrite> Driver for version
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