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#1
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Dock 12 Softkeys going to sleep
Hi Folks,
This one goes out to Eddie. I know this was supposedly addressed in an early update a while back (I'm not sure what the thread was called either), but I am having the issue where after a while, the Docks soft key buttons become inactive. They still display the correct colours etc, but I have to toggle between Soft keys and Transport using the bottom left button to make them spring to life again. Otherwise they don't do anything. It's been like this for a long time, but I keep forgetting to report it. Does this happen to anyone else out there? Regards, Matt
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Matt McKenzie-Smith mattrixx.net SourceConnect - mattrixx AVID Collab user - mattrixx MacStudio Ultra / LogicProX / IzotopeRX10+ / SourceConnect / MelodyneStudio5 / WAVES Mercury / NI KompleteUltimate / ProToolsUltimate / RME UFX, UFXII, Babyface / AVID S3 + DOCK / Barefoot MM27 gen2 / Barefoot FP01 |
#2
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Re: Dock 12 Softkeys going to sleep
Doesn't happen here. System is left on continuously working or about 18 hours a day. The Dock is almost never rebooted.
What version of Eucontrol are you on and what is your Dock firmware?
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Pro Tools Ult 2024.3.1, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire Max11 x 2, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 13.6.6 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#3
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Re: Dock 12 Softkeys going to sleep
Yes same here. All on 24/7
Latest version at this time. 18.3.0.244 Mmm
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Matt McKenzie-Smith mattrixx.net SourceConnect - mattrixx AVID Collab user - mattrixx MacStudio Ultra / LogicProX / IzotopeRX10+ / SourceConnect / MelodyneStudio5 / WAVES Mercury / NI KompleteUltimate / ProToolsUltimate / RME UFX, UFXII, Babyface / AVID S3 + DOCK / Barefoot MM27 gen2 / Barefoot FP01 |
#4
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Re: Dock 12 Softkeys going to sleep
And Dock firmware? There was a firmware update for the Dock not too long ago.
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Pro Tools Ult 2024.3.1, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire Max11 x 2, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 13.6.6 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#5
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Re: Dock 12 Softkeys going to sleep
Yup.. apparently up to date.. 1.1.20.0
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Matt McKenzie-Smith mattrixx.net SourceConnect - mattrixx AVID Collab user - mattrixx MacStudio Ultra / LogicProX / IzotopeRX10+ / SourceConnect / MelodyneStudio5 / WAVES Mercury / NI KompleteUltimate / ProToolsUltimate / RME UFX, UFXII, Babyface / AVID S3 + DOCK / Barefoot MM27 gen2 / Barefoot FP01 |
#6
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Re: Dock 12 Softkeys going to sleep
Yes this fix seemed to resolve most peoples issues. Have you customized the softkeys, I wonder if something in them is causing this. If so, could you try the default for a few days and see if that fixes it ? Another thing to try is a clean uninstall, using the 18.3 installer uninstall everything and check the uninstall prefs too, then reinstall.
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#7
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Re: Dock 12 Softkeys going to sleep
Hi Eddie,
Thanks for getting back. No I haven't customised the Soft Keys. The only customisation i have done, is on one of the User pages on the iPad. (Added some workflow macros). Note, that the same thing is happening when I use its with Logic ProX too. Will try an uninstall to see how that goes.
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Matt McKenzie-Smith mattrixx.net SourceConnect - mattrixx AVID Collab user - mattrixx MacStudio Ultra / LogicProX / IzotopeRX10+ / SourceConnect / MelodyneStudio5 / WAVES Mercury / NI KompleteUltimate / ProToolsUltimate / RME UFX, UFXII, Babyface / AVID S3 + DOCK / Barefoot MM27 gen2 / Barefoot FP01 |
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