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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
08-24-2019, 06:17 AM
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PT 2019.6 won't start
Just upgraded from 2019.5 which worked fine.
PT won't launch. keeps asking to activate my ilok. I don't use the ilok license manager very often but it looks like the license is on my ilok. PT window says I don't have any license in my account. When I select the show locations button it lists my ilok so is PT not seeing my usb port? Pretty frustrated right now... 
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#2
08-24-2019, 07:42 AM
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Re: PT 2019.6 won't start
forgot to mention, I have a MacBook pro running mohave 10.14.4
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#3
08-24-2019, 09:56 AM
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Re: PT 2019.6 won't start
It's well known that iLoks have issues working with USB3 ports and the usual remedy is to use a powered USB2 hub between the computer & iLok. Once you get that sussed start the ILM s/w and sync your iLok with your iLok account. Is you Avid account linked with your iLok account?
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#4
08-24-2019, 10:41 AM
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Re: PT 2019.6 won't start
Ive had to reinstall iLok manager to get past this.
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#5
08-24-2019, 11:51 AM
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Re: PT 2019.6 won't start
I am already running with a usb hub. I have the iLok plugged into the 2.0 port. I have also uninstalled iLok manager and reinstalled. still not working.
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