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ProTools Annual Plan not Updated on My iLok
I purchased another year of support for my PT Vanilla perpetual license last week. Funds paid and my Avid account shows the expiration date is extended another year (from 12/29/19 to 12/29/20). Not a hitch.
However, my iLok account has not be updated to reflect this new expiration date (it still shows 12/29/19). Is there something I need to do to get it updated on my iLok? I don't remember having to do that in pastyears when purchasing another year of support. Does Avid do it? Any help would be appreciated. Thanks. |
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Re: ProTools Annual Plan not Updated on My iLok
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#3
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Re: ProTools Annual Plan not Updated on My iLok
Thanks. I'll take a look at that time.
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Re: ProTools Annual Plan not Updated on My iLok
I was told by Avid that the Pro Tools Plan Does not update ( I think that is now for subscriptions). You have to highlight on the Pro Tools Perpetual Bundle on your iLok and then click "Show Details". Scroll down to the line that says "Release Limit" and that should show your expiration date.
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Re: ProTools Annual Plan not Updated on My iLok
Thank you for renewing. Pro Tools Plan and Pro Tools HD Plan were for the bonus plug-ins, and were replaced a while back by the Avid Complete Plug-In Bundle. Please check the Details on your PT license as lgreen100 suggested to make sure that the Release Limit date matches the end date of your Update Plan.
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Re: ProTools Annual Plan not Updated on My iLok
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Re: ProTools Annual Plan not Updated on My iLok
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Rob MBP 15 2018 macOS Big Sur 11.6.8 Touch Bar and ID 2.2GHz 6 core 8 gen Intel Core i7 processor (TBs to 4.1GHz) 32 Gb of 2400MHz DDR4, 1T SSD, Magic Mouse and Keyboard Pro Tools 2022.7 -23.# - HEAT applied, RME Fireface UCX II ........and a bowl of M&M's |
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Re: ProTools Annual Plan not Updated on My iLok
When I had to refresh my iLOK I just set a reminder for it my lappy to remember....
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Rob MBP 15 2018 macOS Big Sur 11.6.8 Touch Bar and ID 2.2GHz 6 core 8 gen Intel Core i7 processor (TBs to 4.1GHz) 32 Gb of 2400MHz DDR4, 1T SSD, Magic Mouse and Keyboard Pro Tools 2022.7 -23.# - HEAT applied, RME Fireface UCX II ........and a bowl of M&M's |
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