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  #1  
Old 12-03-2020, 08:42 AM
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Default Fetching Downloads Bug

Is anyone else seeing Fetching downloads in the My Products section of their Avid account?

It's showing up under every category where I would expect available downloads to show
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Old 12-03-2020, 11:11 AM
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Default Re: Fetching Downloads Bug

i am having the same problem. I think there is a problem on the site
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Old 12-03-2020, 03:02 PM
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Default Re: Fetching Downloads Bug

I cant even open a support case the link just loops me back to my account even though I pay Avid for support!
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Last edited by Digi_User.; 12-04-2020 at 02:28 AM. Reason: Not consise enough
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Old 12-03-2020, 03:50 PM
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Default Re: Fetching Downloads Bug

Confirmed issue here. Escalating...
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Old 12-03-2020, 05:25 PM
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Default Re: Fetching Downloads Bug

Still having trouble? Working correctly here - the installer list is displayed after a couple seconds and the installers are downloading. What browser and OS?
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Old 12-04-2020, 05:49 AM
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Default Re: Fetching Downloads Bug

Looks like we have some progress here:
I was able to relink my Master Account to the download centre last night to access generic installers no plugins though.
Today the fetching downloads bug seems to be resolved I can see my downloads again now.

However, I still seem to be experiencing the following issues with the support portal. The link to create a case in 'Contact Audio & Music Support' just brings me back to the my account section so I am unable to create a support case
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Last edited by Digi_User.; 12-04-2020 at 05:51 AM. Reason: amendment
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Old 12-04-2020, 07:13 AM
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Default Re: Fetching Downloads Bug

Looks like the downloads are working for me as well. I was trying all day yesterday on multiple browsers.

Last edited by APsound; 12-04-2020 at 07:15 AM. Reason: Clarification
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Old 12-08-2020, 04:47 AM
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Default Re: Fetching Downloads Bug

This link does not work by the way:
https://www.avid.com/learn-and-suppo...-music-support

It just send me back to my account page
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Last edited by Digi_User.; 12-10-2020 at 02:40 PM.
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