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  #1  
Old 06-21-2019, 05:43 AM
matiasca matiasca is offline
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Default Cannot import videofile on Pro Tools 2019.5

Hi Everyone, I was looking for that around the web but I can't find anything about it, also, I contacted AVID SUPPORT, but no answer was given. Here's the problem.

I'm trying to import one video from a new client to pro tools 2019.5, installed on Mac Pro 5,1 + High Sierra (10.13.6) + SSD, I get the classic CODEC import error, I had reinstalled from scratch the operating system, without any success. But with Pro Tools 12.7.1 works like charm. I'd noticed that Pro Tools 12.8 has an updated Workspace file, and I don't know if that's related to the problem in some way. And I had tried to convert the video to other format like Apple Pro RES also without changes.
Also I noticed that the video has a wired framerate 23,97fps not 24 as should be, but why older pro tools versions works fine?

I was working with Pro Tools 2019.5 flawlessly until this event that force me to reinstall the OS and use a previous version of Pro Tools. Notice that this version isn't allowing me to import audio due to OS (I think)

Any help would be appreciated.
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  #2  
Old 06-24-2019, 02:58 PM
s.d. finley s.d. finley is online now
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Default Re: Cannot import videofile on Pro Tools 2019.5

what type of video file is it? Avid has a new codec standard for video, DNxHD. You may need to convert your video file.
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  #3  
Old 06-24-2019, 03:27 PM
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xrekcor xrekcor is offline
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Default Re: Cannot import videofile on Pro Tools 2019.5

I’m not having any issues importing audio files.... but I do know there is an issue relating to QuickTime movie player and PT 2019.5 when it come to video. Maybe something to do with this.


Quote:
Originally Posted by matiasca View Post
Hi Everyone, I was looking for that around the web but I can't find anything about it, also, I contacted AVID SUPPORT, but no answer was given. Here's the problem.

I'm trying to import one video from a new client to pro tools 2019.5, installed on Mac Pro 5,1 + High Sierra (10.13.6) + SSD, I get the classic CODEC import error, I had reinstalled from scratch the operating system, without any success. But with Pro Tools 12.7.1 works like charm. I'd noticed that Pro Tools 12.8 has an updated Workspace file, and I don't know if that's related to the problem in some way. And I had tried to convert the video to other format like Apple Pro RES also without changes.
Also I noticed that the video has a wired framerate 23,97fps not 24 as should be, but why older pro tools versions works fine?

I was working with Pro Tools 2019.5 flawlessly until this event that force me to reinstall the OS and use a previous version of Pro Tools. Notice that this version isn't allowing me to import audio due to OS (I think)

Any help would be appreciated.
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Old 06-24-2019, 04:18 PM
matiasca matiasca is offline
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Default Re: Cannot import videofile on Pro Tools 2019.5

It seems like I have to convert the file to DNxHR, but, why with pro tools 12.5.X works perfectly well? It's a wired framerate too 23,97fps, I work with audio so, not to much in the video settings and codecs. But converting to DNxHR works.
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  #5  
Old 06-24-2019, 04:22 PM
matiasca matiasca is offline
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Default Re: Cannot import videofile on Pro Tools 2019.5

Quote:
Originally Posted by s.d. finley View Post
what type of video file is it? Avid has a new codec standard for video, DNxHD. You may need to convert your video file.
It's a quicktime H.264, all the others H.264 are working ok.
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  #6  
Old 06-25-2019, 09:36 AM
lancemcv lancemcv is offline
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Default Re: Cannot import videofile on Pro Tools 2019.5

Are you sure it’s not h265 hvec? Pro tools is not compatible with it, that’s what the latest iPhones record with. Just a thought.
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