Another Faulty 003 Console Unit?! No It Can't Be...

[Cgbravo]

.

[albee1952]

A few details that may help; never(never ever) disconnect or connect the firewire cable with the 003 and/or computer powered ON as that can fry the firewire chip in the 003, or the computer, or both(learned the hard way here). Next, which driver you use(assuming a compatible firewire controller in the PC) will make or break the functionality. Avid recommends using the Legacy driver, but that doesn't work for me(it makes all the 003 buttons send midi notes to my VI plugins). There should be 3 drivers residing on your system, so go to Device Manager and right-click on the firewire controller and select update Driver, then choose from a list of drivers. Of the 3 that you should find, try all, but the one that works here is the one called "TI Compliant....." If none of this helps, link or post a Sandra report as described in this link from the top part of this(and every DUC page):
Help us Help You - READ THIS Before Posting!

More info that may help us help you; does your machine connect to the internet? If yes, are Windows Updates turned OFF(they should be)? Do you have any anti-virus running(try disabling it)?

[Cgbravo]

SiSoftware Sandra

Computer
Model : Dell Precision WorkStation T3400
Workgroup : WORKGROUP
Host Name : Xstudio-PC
User : Xstudio

Processor
Model : Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
Speed : 2.4GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2x 4MB, ECC, Synchronous, ATC, 16-way, 64 byte line size, 2 threads sharing

Computer
Mainboard : Dell 0TP412
BIOS : Dell A08 08/14/2008
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 8GB DIMM DDR2 DDR3

Chipset
Model : Dell X38 Processor to I/O Controller
Front Side Bus Speed : 4x 266MHz (1GHz)
Total Memory : 8GB DIMM DDR2 DDR3
Channels : 2
Memory Bus Speed : 2x 399MHz (798MHz)

Memory Module(s)
Memory Module : Crucial CT25664AA800K16F 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Crucial CT25664AA800K16F 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Crucial CT25664AA800K16F 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Crucial CT25664AA800K16F 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)

Video System
Video Adapter : NVIDIA Quadro NVS 290 (16 SM4.0 1.7GHz, 256MB DDR2 2x400MHz 64-bit, PCIe 1.00 x16)

Graphics Processor
OpenCL Processor : NVIDIA Quadro NVS 290 (16SP 2C 918MHz, 256MB DDR2 800MHz 64-bit)
Compute Shader Processor : NVIDIA Quadro NVS 290 (16SP 1.7GHz, 256MB DDR2 800MHz 64-bit)
CUDA Processor : NVIDIA Quadro NVS 290 (16SP 2C 918MHz, 256MB DDR2 800MHz 64-bit)

Storage Devices
2x WDC WD50 00AAKS-75A7B 500.1GB (RAID1/SATA) : 466GB (C:)
WDC WD20EARS-00MVWB0 (2TB, SATA300, 3.5") : 2TB (D:)
TSSTcorp DVD+/-RW TS-H653G (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (E:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
Data 2 (D:) : 2TB (NTFS) @ WDC WD20EARS-00MVWB0 (2TB, SATA300, 3.5")
Hard Disk (C:) : 466GB (NTFS) @ 2x WDC WD50 00AAKS-75A7B 500.1GB (RAID1/SATA)
Optical Drive (E:) : N/A @ TSSTcorp DVD+/-RW TS-H653G (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Intel (ICH9) LPC Interface Controller
LPC Legacy Controller 1 : SMSC SCH5514D-NS
Audio Device : Dell (ICH9) HD Audio Controller
Audio Codec : Analog Devices AD1984HD sound chip
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : Dell ICH8R (ICH8) SATA RAID Controller
USB Controller 1 : Dell (ICH9) USB Universal Host Controller
USB Controller 2 : Dell (ICH9) USB Universal Host Controller
USB Controller 3 : Dell (ICH9) USB Universal Host Controller
USB Controller 4 : Dell (ICH9) USB2 Enhanced Host Controller
USB Controller 5 : Dell (ICH9) USB Universal Host Controller
USB Controller 6 : Dell (ICH9) USB Universal Host Controller
USB Controller 7 : Dell (ICH9) USB Universal Host Controller
USB Controller 8 : Dell (ICH9) USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : Lucent/Agere Systems (Was: AT&T MicroElectronics) FW322/323 IEEE1394 OHCI FireWire Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Network Services
Network Adapter : Broadcom NetXtreme 57xx Gigabit Controller (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 3.6

Performance Enhancing Tips
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[Cgbravo]

Thanks for your help!, its been a while since I come on here sorry for not being a lot more specific

[Cgbravo]

Wow great news and this is something Ive tried before from the avid database but it did not work on my system, yet I just went into the device manager like you stated above and looked for the driver updates and even though I stayed with the same Legacy driver I decided to open up Pro Tools and my firmware updated from 7 to 8.

I do not remember the exact digits on the update but I know the update was definitely needed because now my units control surface functions are working, it's honestly been a year since I used any functions on the unit believe it or not, I just tried recording and it also worked but It's done this before for some reason it likes to mess with me when I actually WANT to work lol but this is definitely progress

[Cgbravo]

..

[Shroombaker]

I recently updated my 003 to 9.0.6 when I started to notice that my faders do not behave properly (return to unity as if on Automation Read). How did you update the Firmware on the 003?

[JMS40]

Storage Devices
2x WDC WD50 00AAKS-75A7B 500.1GB (RAID1/SATA) : 466GB (C:)

RAID arrays are not supported by Pro Tools.

[Cgbravo]

Originally Posted by Shroombaker

I recently updated my 003 to 9.0.6 when I started to notice that my faders do not behave properly (return to unity as if on Automation Read). How did you update the Firmware on the 003?

This was actually happening to me for a long time, try this

R Click - Computer
(Properties)
Device Manager
IEEE 1394
R Click Host Controller and then Properties
Go to Driver Tab
Update Driver
After it completes restart and start Pro Tools

Try and see if the firmware update appears!

[Cgbravo]

x