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ProTools is working on my PC Not
I can't manage to get the 2019 Pro Tools working on my PC. It takes forever to startup then nothing happens.
Decent i5-7400 3Ghz 32Gb RAM 64 bit Win 10 Home. Tried the optimization for Windows shown on the Avid Docs. Advice to get this working greatly appreciated. |
#2
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Re: ProTools is working on my PC Not
Was an earlier Pro Tools versions running on this before?
What audio interface/playback engine are you trying to use? Did you install ASIO drivers for that device? Things to try... Hold down the 'N' key while Pro Tools is starting and then select the correct ASIO device as the Playback Engine when the playback engine dialog appears. Still stuck... Trash Prefs Make sure the app is set to run as admin (one of the optimizations IIRC). Repeat with the 'N' startup. Still stuck... Describe in more detail exactly what happens, what you see starting on the screen or not etc. "nothing" does not happen.. things did happen, ... what exactly? Do you see the splash screen with plugins loading? ... etc. If there are any Pro Tools processes running (extra ones that start after you try to launch the app). Uninstall or completely deactivate all anti-virus software. Post your SiSoft Sandra Report. When you say optimization, Wireless turned off? Bluetooth turned off? BIOS cstate change? Can you list or point to the list of things you actually did (there seems wide divergence to what people do, esp. in Windows). Last edited by Darryl Ramm; 06-03-2019 at 11:13 PM. |
#3
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Re: ProTools is working on my PC Not
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Thanks much for helping! |
#4
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Re: ProTools is working on my PC Not
This will not be a GPU/display issue.
Make sure you are creating a session on local disk *not* a project on the cloud. Hopefully your session is not 192KHz? Just because the interface claims to be, start with 44.1 kHz. Disable Windows Defender. Did you install any third party plugins before trying out Pro Tools? Start at the Windows Troubleshooting steps under "Help Us Help You" up the top of each DUC web page. See there for Optimization instructions. How to Trash prefs, or better install/use this utility. https://www.pro-tools-pc.us/category-s/1514.htm How to generate a Sandra Report. We *really* need to see a Sandra report. Run that report with all the disk drives you use for Pro Tools attached. When you have the report run tell us what drive partitions you are using for audio/sessions. |
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Re: ProTools is working on my PC Not
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#6
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Re: ProTools is working on my PC Not
Thanks for the Sandra report, but how about details on audio interface? You said you have a separate SSD, but the Sandra does not show it
__________________
HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#7
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Re: ProTools is working on my PC Not
Here's the Sandy with SSD attached. Check my next post first.
SiSoftware Sandra ID Host Name : DESKTOP-NF9Q2JQ Workgroup : WORKGROUP Computer Model : Acer Aspire TC-780 Serial Number : DTB89AA0086*********** Chassis : Acer Desktop Mainboard : Acer Aspire TC-780(KBL) Serial Number : DBB89110016*********** BIOS : AMI (OEM) R02-A0 11/17/2016 TPM - Trusted Platform Module : INTC Intel 2.0 (PCR 24) Intel vPro : 11.6.0.1136 Total Memory : 32GB DIMM DDR4 Processors Processor : Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz (4C 3.5GHz, 3.2GHz IMC, 4x 256kB L2, 6MB L3) Socket/Slot : FC LGA1151 Chipset Memory Controller : Acer Core (Kabylake QC) Host Bridge/DRAM Registers 100MHz, 2x 16GB DIMM DDR4 2.4GHz 128-bit Memory Module(s) Memory Module : Corsair/Hynix (Hyundai) CMK32GX4M2A2400C16 16GB DDR4 PC4-19200U DDR4-2400 (16-16-16-39 5-55-18-6) Memory Module : Corsair/Hynix (Hyundai) CMK32GX4M2A2400C16 16GB DDR4 PC4-19200U DDR4-2400 (16-16-16-39 5-55-18-6) Video System Monitor/Panel : XXX AVERA TV (3840x2160, 32.0") Video Adapter : NVIDIA GeForce GTX 1060 6GB (10CU 1280SP SM6.3 1.5GHz/1.71GHz, 1.5MB L2, 6GB 7.6GHz/8GHz 192-bit, PCIe 3.0 x16) Graphics Processor CUDA : NVIDIA GeForce GTX 1060 6GB (1280SP 10C 1.5GHz/1.71GHz, 1.5MB L2, 6GB 7.6GHz/8GHz 192-bit) OpenCL : NVIDIA GeForce GTX 1060 6GB (1280SP 10C 1.5GHz/1.71GHz, 1.5MB L2, 6GB 7.6GHz/8GHz 192-bit) D3D 11 : NVIDIA GeForce GTX 1060 6GB (1280SP 10C 1.5GHz/1.71GHz, 1.5MB L2, 6GB 7.6GHz/8GHz 192-bit) OpenGL : GeForce GTX 1060 6GB/PCIe/SSE2 (6GB) Storage Devices TOSHIBA DT01ACA200 (2TB, SATA600, 3.5", 7200rpm) : 2TB (C:) KINGSTON SA400S37960G (960.2GB, USB3/SATA600, SSD) : 894GB (E:) HL-DT-ST DVDRAM GUE1N (SATA150, DVD+-RW, CD-RW, 512kB Cache) : N/A (D:) Logical Storage Devices Windows (C:) : 2TB (NTFS, 4kB) @ TOSHIBA DT01ACA200 (2TB, SATA600, 3.5", 7200rpm) Recovery : 1024MB (NTFS, 4kB) @ TOSHIBA DT01ACA200 (2TB, SATA600, 3.5", 7200rpm) POTEZ631 (E:) : 894GB (NTFS, 4kB) @ KINGSTON SA400S37960G (960.2GB, USB3/SATA600, SSD) ESP : 96MB (FAT32, 1kB) @ TOSHIBA DT01ACA200 (2TB, SATA600, 3.5", 7200rpm) Optical Drive (D:) : N/A @ HL-DT-ST DVDRAM GUE1N (SATA150, DVD+-RW, CD-RW, 512kB Cache) Peripherals LPC Hub Controller #1 : Acer H110 Sunrise Point-H LPC Controller LPC Legacy Controller #1 : T2 87-72 Audio Device : Acer Sunrise Point-H HD Audio Audio Codec : Realtek Semi Realtek 662 High Definition Audio Audio Device : EVGA GP106 High Definition Audio Controller Audio Codec : nVidia nForce MCP2S PCI System Management Disk Controller : Acer Sunrise Point-H SATA controller [AHCI mode] Disk Controller : Acer Sunrise Point-H PMC USB Controller #1 : Acer Sunrise Point-H USB 3.0 xHCI Controller SMBus/i2c Controller #1 : Intel ICH SMBus Printers and Faxes Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour) Printer : Microsoft Software Printer Driver (300x300, Colour) Printer : Microsoft XPS Document Writer v4 (600x600, Colour) Printer : Microsoft Print To PDF (600x600, Colour) Fax : Microsoft Shared Fax Driver (200x200) Printer : EPSON NX430 Series (360x360, USB, Colour) Printer : Canon MX530 series Printer (Colour) Printer : Canon MX530 series FAX (200x200) Printer : Canon MB2000 series Printer (Colour) Printer : Canon MB2000 series FAX (200x200) Scanners & Cameras Scanner : Microsoft MX530 series _063714000000 (Scanner, USB) Network Services Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps) Operating System Windows System : Microsoft Windows 10 Personal 10.0.17763 Platform Compliance : x64 |
#8
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Re: ProTools is working on my PC Not
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Restarted the PC with the Behringer UHD404HD in place and the Elev Rack disconnected. And started Pro Tools with (N) to reset the interface. The super slow mo lag problem returned and Pro Tools was no bueno. So I'd say it's an incompatible driver UM4 ASIO or just an incompatible Interface. My name is Bob ... no one calls me unless I owe them money. |
#9
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Re: ProTools is working on my PC Not
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Sounds like you may have it sorted. You could always try ASIO4ALL with the Behringer box Re the iLok, I get that if I swap system drives without killing all power(some USB ports stay hot when the computer is powered down so you can charge devices)
__________________
HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
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