ERXP "SystemId Entered does not match the SystemId on record for this Serial"

[Skohi]

Hey Darryl thanks mate that link resolved it for me and I was able to complete the firmware update!

I cannot thank you all enough!! removed IE11 and removed 1 update named IE11 and all was fine :)

[Jtnorwood]

When I try to upgrade my Eleven Rack I get the same fail message:
SystemId (XXXX) Entered does not match the SystemId on record for this Serial Number (XXXX)

I'm running Windows 8.1 and although you can't uninstall IE11, you can turn it off in the programs list which I have done. This hasn't fixed the error however. My system is:

OS: Windows 8.1
Processor: Intel i7-4770K
RAM: 16GB
System Type: 64-bit OS, x64-based processor
Eleven Rack Firmware Version 1.0.3
Build 0.6.2.0

Any ideas?

[Benoni]

Originally Posted by Jtnorwood

When I try to upgrade my Eleven Rack I get the same fail message:
SystemId (XXXX) Entered does not match the SystemId on record for this Serial Number (XXXX)

I'm running Windows 8.1 and although you can't uninstall IE11, you can turn it off in the programs list which I have done. This hasn't fixed the error however. My system is:

OS: Windows 8.1
Processor: Intel i7-4770K
RAM: 16GB
System Type: 64-bit OS, x64-based processor
Eleven Rack Firmware Version 1.0.3
Build 0.6.2.0

Any ideas?

Would you happen to have an old computer with XP on it laying around somewhere? If Win8 is the problems, then another PC is the solution. However, if the problem is the serial and id are wrong, then you need to contact Avid to get them reset.

[Jtnorwood]

Originally Posted by Benoni

Would you happen to have an old computer with XP on it laying around somewhere? If Win8 is the problems, then another PC is the solution. However, if the problem is the serial and id are wrong, then you need to contact Avid to get them reset.

I don't have anything with XP on it but I do have a windows 7 PC. Good lord if you need XP then WTF if going on?

Would Windows 7 offer a different result?

Thanks,

Jon

[Jtnorwood]

I used a PC with Windows 7 and uninstalled IE on it. I got the same error:

SystemId (XXXX) Entered does not match the SystemId on record for this Serial Number (XXXX)

What's my next move? Also is there a phone number I can call? The support page leads me around in circles. I'm starting to regret this purchase heh.

Jon

[Benoni]

Originally Posted by Jtnorwood

I used a PC with Windows 7 and uninstalled IE on it. I got the same error:

SystemId (XXXX) Entered does not match the SystemId on record for this Serial Number (XXXX)

What's my next move? Also is there a phone number I can call? The support page leads me around in circles. I'm starting to regret this purchase heh.

Jon

Don't regret it, you'll get setup. The protection scheme is just a nightmare with the ERXP. You will probably need your numbers reset since you already typed them in on one computer. The Windows 7 machine should work if you can get rid of IE9 and above.

[DigiTechSupt]

Originally Posted by Jtnorwood

I used a PC with Windows 7 and uninstalled IE on it. I got the same error:

SystemId (XXXX) Entered does not match the SystemId on record for this Serial Number (XXXX)

What's my next move? Also is there a phone number I can call? The support page leads me around in circles. I'm starting to regret this purchase heh.

Jon

Hi Jon,

Let me create a case for your concern and will get one of our technical support representative call you back to help you with your concern. And just for a reference, our support line number is 650-237-1700.

Best Regards,

YD

[Jtnorwood]

Originally Posted by DigiTechSupt

Hi Jon,

Let me create a case for your concern and will get one of our technical support representative call you back to help you with your concern. And just for a reference, our support line number is 650-237-1700.

Best Regards,

YD

Thanks alot, everyone here has been a big help.

Jon

[Jtnorwood]

This is resolved. The serial number was wrong and I used a Win 8.1 machine that further goofed up the process so yay.

Thanks for the help.

[Andy Ewings]

Hi Guys,

I`m new too and have exactly the same problem, I`m running windows 10 on one system and now have an 8 system sitting here which still tells me the ID/serials don`t match.
Contacted support" Eleven expansion pack [Case : 02820953]" and the code they gave me said it had already been used.
Think I need to lay down before it all goes out the window!