My PT11 downloads have automatically changed to PT12

[MattyEss]

Hi Chris, thanks for responding, but I believe this a known problem. To be more clear, I have clicked the dropdown menu next to 'Product Details and Download Links' under 'Licenses: Pro Tools 11 Bundle', what appears is a list of downloads for Pro Tools 12, no links for downloading Pro Tools 11.

I have the licence for PT11 on my iLok. This is not an issue regarding serials, re-registering or licences.

For the non believers out there or others who may suggest 'looking harder' attached is a screen shot.

[MattyEss]

I no longer have access to support. What is the best way to get in touch with Avid without buying an ASC? Can I PM someone here?

Also heres another thread with someone experiencing a similar issue.
http://duc.avid.com/showthread.php?t=366073

[Wizzoboy]

You should still be able to open a case. In your account screen under My Support Center,
click Access the Support Center(Portal), click Cases, then click Open New Case. I have used this though I do not have a current support plan. You just have to wait for a text reply.

[MattyEss]

Originally Posted by Wizzoboy

You should still be able to open a case. In your account screen under My Support Center,
click Access the Support Center(Portal), click Cases, then click Open New Case. I have used this though I do not have a current support plan. You just have to wait for a text reply.

You seem to be able to access it still, I don't have the ability of clicking "Access the Support Center(Portal)". Where that option should be I have something that says "You do not have access to the Support Center"
Check out the screeenshot below.

http://imgur.com/a/JKMgM

If I click "Request access to Support Center (Portal)" I'm presented with a page that tells me that in order to fill out the request form I must be either
1. An Avid customer with an active Avid Advantage support contract
2. A registered Avid reseller

And phone support says that in order to get help over the phone I must have an ASC.

This is crazy. There must be some way to to contact them regarding this sort of thing!

[jeffro]

Originally Posted by MattyEss

...I need to reinstall PT 11. Logged in to Avid site, navigated to 'My Account', then 'My Products and Subscriptions'. My Pro Tools 11 Bundle licence is listed, but under 'Product Details and Download Links' only Pro Tools 12 downloads are listed, and I don't have a licence for 12.

Started a support case for you so please reply to the email notice from that, thanks!

(For account issues like this you can start a case via the Contact Support link on the Contact Us page.)

[MattyEss]

Originally Posted by jeffro

Started a support case for you so please reply to the email notice from that, thanks!

(For account issues like this you can start a case via the Contact Support link on the Contact Us page.)

Thanks mods for passing that along. Downloads are all back in my account.

[mikebryann]

I am having nearly an identical issue to OP! I bought PT 11 a few years ago. I just recently bought a new computer and am trying to move PT 11 to the new computer but I only see links to PT 12 in my account.