Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #221  
Old 07-20-2017, 10:59 PM
Justjonesin Justjonesin is offline
Member
 
Join Date: Jul 2017
Location: Lancaster
Posts: 1
Default Re: Pro Tools license expired on an Active Subscription

New to the community with the same exact problem. Current annual subscription, but my license is showing expired and won't update. Created a case and have still not received a response. Please help!! Can't work! Case number 03249541....
Reply With Quote
  #222  
Old 07-24-2017, 07:42 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: CA
Posts: 7,051
Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by Justjonesin View Post
New to the community with the same exact problem. Current annual subscription, but my license is showing expired and won't update. Created a case and have still not received a response. Please help!! Can't work! Case number 03249541....
Welcome to the community.

Looks like Maria took care of this via your support case.
Reply With Quote
  #223  
Old 09-24-2017, 06:33 PM
JettBlack JettBlack is offline
Member
 
Join Date: Dec 2015
Location: Charleston, SC
Posts: 3
Default Re: Pro Tools license expired on an Active Subscription

Same issue here. Case # 03295198
Reply With Quote
  #224  
Old 09-24-2017, 09:12 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: CA
Posts: 7,051
Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by JettBlack View Post
Same issue here. Case # 03295198
Updated your case, please check your email...
Reply With Quote
  #225  
Old 09-26-2017, 09:17 AM
BaddyP BaddyP is offline
Member
 
Join Date: Sep 2017
Location: London
Posts: 1
Default Re: Pro Tools license expired on an Active Subscription

Same problem here. Opened a case yesterday to discover it no longer exists. Opened another one today and still no reply. Need to get on with my work avid!

This ain't good enough - it's clearly a known problem because so many have experienced it, including me in Feb 2017! 8 months later and the issue has come back!

Why hasn't this been sorted or at least some sort of process put in place so people can resolve it quickly? If you can't fix the bug then please start managing the issue better!
Reply With Quote
  #226  
Old 10-05-2017, 03:35 AM
Togs91 Togs91 is offline
Member
 
Join Date: Apr 2015
Location: Helensburgh
Posts: 2
Default Re: Pro Tools license expired on an Active Subscription

I have updated my payment type yet pro tools still isn't activating on my ilok so i am locked out! Case number 03304009
Reply With Quote
  #227  
Old 10-08-2017, 10:54 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: CA
Posts: 7,051
Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by BaddyP View Post
Same problem here. Opened a case yesterday to discover it no longer exists. Opened another one today and still no reply...
Welcome to the community.

I only see 1 case started on 10/5 and the rep handled that same day. Sorry for the trouble, but hope you are back up and running.
Reply With Quote
  #228  
Old 10-08-2017, 10:56 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: CA
Posts: 7,051
Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by Togs91 View Post
I have updated my payment type yet pro tools still isn't activating on my ilok so i am locked out! Case number 03304009
I see that the rep handled your case back on 10/5 when you started it. Hope that helped.
Reply With Quote
  #229  
Old 11-09-2017, 08:38 AM
timkarp timkarp is offline
Member
 
Join Date: Nov 2017
Location: London
Posts: 1
Default Re: Pro Tools license expired on an Active Subscription

I missed a Pro Tools payment which has now been paid but iLok still saying pending.
Case number 03328415
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
"You do not have any licenses in your account" launching Pro Tools 12 Ed8423 Licensing & Accounts 11 07-24-2017 08:00 PM
"Subscription License Has Expired" seanmascot Licensing & Accounts 3 10-31-2016 07:55 PM
License Pro tools 12.5 subscription GillyTheKid Pro Tools Software (Win) 1 08-28-2016 04:47 AM
Subscription License expired Led Licensing & Accounts 4 04-20-2016 07:56 AM
Subscription license expired js_nyc Licensing & Accounts 1 09-09-2015 04:11 PM


All times are GMT -7. The time now is 04:56 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com