Clip FX GUI not responding

[noiseboyuk]

Originally Posted by lesbrunn

As I mentioned earlier I haven't been able to test that because I don't have the bug currently. However, when I did have the bug, my screens would once in a while flicker intensely (strobe-like) for about 3 seconds and then stop. Sometimes this would shut PT down, and I would have to restart.

I didn't at all relate it with the clip FX bug because we didn't have the information we do now. I checked for viruses and Windows file corruption, but I was clean. This only happened in PT and nowhere else.

I can now say quite confidently (but cautiously, knowing the nature of what we're dealing with) that I no longer have the bug. The strobe thing has also gone. What I do have is that certain mouse clicks will cause my screens to 'flinch' if you will. No flickering... just a flinch that doesn't interrupt my workflow. Now that we know the clip FX bug is connected in some way to graphics, I'm still interested in getting to the bottom of this.

BTW, two plugin providers (for Steven Slate Drums 5 and Apogee Clearmountain Spaces) have still not reset their redundant iLok licenses on one unused computer, if that possibly has any bearing on this.

Guy, if you're still here: How far have you gone with Avid Support?

More weirdness! I did think you said you thought it had gone but then came back, glad you seem free of it now.

Support got me to test a project will all plugins disabled, but there was no change to behaviour. They hadn’t been able to reproduce. I reported back the thing here that it seems to be related to windows management. Awaiting more developments.

Today I had a big exporting stems day. Consistently found that flip/flopping between regular and full screen made the ClipFX bug go, that’s a solid workaround. In all those real time records, I only had one CPU stall, so it’s still quite possible that it is related to the same issue as ClipFX.

[lesbrunn]

Originally Posted by noiseboyuk

More weirdness! I did think you said you thought it had gone but then came back, glad you seem free of it now.

Support got me to test a project will all plugins disabled, but there was no change to behaviour. They hadn’t been able to reproduce. I reported back the thing here that it seems to be related to windows management. Awaiting more developments.

Today I had a big exporting stems day. Consistently found that flip/flopping between regular and full screen made the ClipFX bug go, that’s a solid workaround. In all those real time records, I only had one CPU stall, so it’s still quite possible that it is related to the same issue as ClipFX.

It did come back twice, once with an older session that was saved when I had the bug and another time with a brand new session. Trashing prefs seemed to clear it, and I'm free for now. The CPU stalls do appear related, as they also disappeared with the clip FX thing.

This appears to be a bug with many long-reaching tentacles; licensing, graphics, and who knows what else. I'm good for now with the exception of the screen flinches (assuming they are related to the clip FX issue). Glad to hear you have a sort of workaround with windows management

[noiseboyuk]

AH-HA!

I think... cautiously... it might be fixed.

Bret in support got me to unplug all my monitors except one. I opened the problem project and ClipFX was still frozen. I noticed changing the state of the project window refreshed the UI, but unlike normal it was a one-time thing - normality wasn't restored. Each click refreshed but didn't then unstick.

So I went back to my four monitors and now the problem seems to have completely gone. Every problem project opens normally. Also I mentioned that windows weren't opening in their normal positions - well now they are. My old rig appears to be back.

Now we know what this bug is like - a tricky blighter. So I won't say case closed yet, but so far so good. Seems like PT got something screwed with displays and monitors, and unplugging all-but-one then putting them back reset itself.

EDIT - suddenly panicked that it wouldn't survive a PC power-cycle, but it has.

[take77]

Originally Posted by noiseboyuk

AH-HA!

I think... cautiously... it might be fixed.

Bret in support got me to unplug all my monitors except one. I opened the problem project and ClipFX was still frozen. I noticed changing the state of the project window refreshed the UI, but unlike normal it was a one-time thing - normality wasn't restored. Each click refreshed but didn't then unstick.

So I went back to my four monitors and now the problem seems to have completely gone. Every problem project opens normally. Also I mentioned that windows weren't opening in their normal positions - well now they are. My old rig appears to be back.

Now we know what this bug is like - a tricky blighter. So I won't say case closed yet, but so far so good. Seems like PT got something screwed with displays and monitors, and unplugging all-but-one then putting them back reset itself.

EDIT - suddenly panicked that it wouldn't survive a PC power-cycle, but it has.

Great to hear.
Just had a humorous thought about Clip FX being confused and could picture Joe Pesci in Casino:

"Yer a little kun-fyoozed??? Maybe if I stick your head through that little monitor port you'll get un-kun-fyoozed..."

[lesbrunn]

Originally Posted by noiseboyuk

AH-HA!

I think... cautiously... it might be fixed.

Bret in support got me to unplug all my monitors except one. I opened the problem project and ClipFX was still frozen. I noticed changing the state of the project window refreshed the UI, but unlike normal it was a one-time thing - normality wasn't restored. Each click refreshed but didn't then unstick.

So I went back to my four monitors and now the problem seems to have completely gone. Every problem project opens normally. Also I mentioned that windows weren't opening in their normal positions - well now they are. My old rig appears to be back.

Great to hear that! Cautiously is the word with this bugger! I wanted to clean up a bloated production session in preparation for a mix, so I exported the needed tracks as a new session. Can you believe this? The mother%u#cker was back in the new session, smirking at me! I can now confirm that resizing windows clears the bug, at least in the current session.

Now we know what this bug is like - a tricky blighter. So I won't say case closed yet, but so far so good. Seems like PT got something screwed with displays and monitors, and unplugging all-but-one then putting them back reset itself.

Tricky blighter it is, bro. You never quite know where you stand with this thing. Alongside the return of the bug, my super-intense screen flickering is back with a vengeance worse than before, together with a couple of CPU errors. I use Intel processor graphics so I downloaded their latest drivers and ARC software, which Windows hadn't been able to update. That didn't stop the flickering (which, incidentally, can be bad enough to break my work). It's obviously a PT issue. But why didn't I have this before? I've been using 22.12 since it came out, but the clip FX bug and screen glitches are recent. Is there possibly something that triggers these things? There's now an easy way around the bug via resizing but my screen flickering is worse, almost continuous now.

[lesbrunn]

Originally Posted by take77

@lesbrunn

Do you use the Intel Driver & Support Assistant?

Yes.

[lesbrunn]

Update: I've been able to solve the glitchy graphics issue. At a time when I'd tried everything and was at my wit's end, I decided to refresh Windows with an in-place install. It worked. In all fairness, I shouldn't have blamed PT, but no other software on my PC had that problem. In retrospect, I think it was probably caused by a Windows update gone wrong, that didn't affect anything else but rubbed PT the wrong way.

So no more strobe-like flickering and I'm only left with the ClipFX bug, which is now way more manageable with two simple clicks. No longer any need to restart PT. Now it's there when I open a session, and resizing one monitor removes it for the duration that the session is open.

Originally Posted by noiseboyuk

Bret in support got me to unplug all my monitors except one. I opened the problem project and ClipFX was still frozen. I noticed changing the state of the project window refreshed the UI, but unlike normal it was a one-time thing - normality wasn't restored. Each click refreshed but didn't then unstick.

So I went back to my four monitors and now the problem seems to have completely gone. Every problem project opens normally. Also I mentioned that windows weren't opening in their normal positions - well now they are. My old rig appears to be back.

Guy, I hope your rig is still good. May I request a little clarification? Did you unplug the monitors before opening the session? Did you plug them back with the session still open? I use two monitors and I tried unplugging one, but it didn't do anything.

[noiseboyuk]

Originally Posted by lesbrunn

Guy, I hope your rig is still good. May I request a little clarification? Did you unplug the monitors before opening the session? Did you plug them back with the session still open? I use two monitors and I tried unplugging one, but it didn't do anything.

Glad your glitching is sorted - so hard to separate one issue from another.

So what I did:

With PT closed, physically unplug the mains and HDMIs from 3 monitors (mains alone isn’t enough).

Load PT into the single monitor. Muck about a bit resizing windows. (As described, this scenario was actually worse than with 4 monitors - I couldn’t get the GUI back to normal).

Close PT. Plug the other 3 monitors back in. When everything was restored to its normal operating setup, open PT.

That was it. Didn’t restart the PC between setups. From that point I’ve had zero issues. I’ll let you know if any gremlins return. Support were as surprised as I that this worked btw - hoping against hope you find some magic combination that works for you too.

[lesbrunn]

Originally Posted by noiseboyuk

Glad your glitching is sorted - so hard to separate one issue from another.

So what I did:

With PT closed, physically unplug the mains and HDMIs from 3 monitors (mains alone isn’t enough).

Load PT into the single monitor. Muck about a bit resizing windows. (As described, this scenario was actually worse than with 4 monitors - I couldn’t get the GUI back to normal).

Close PT. Plug the other 3 monitors back in. When everything was restored to its normal operating setup, open PT.

That was it. Didn’t restart the PC between setups. From that point I’ve had zero issues. I’ll let you know if any gremlins return. Support were as surprised as I that this worked btw - hoping against hope you find some magic combination that works for you too.

Guy, it works! For now, everything I've thrown at it seems to work. Wow! What a simple and unexpected solution to such a complicated problem!

[noiseboyuk]

Originally Posted by lesbrunn

Guy, it works! For now, everything I've thrown at it seems to work. Wow! What a simple and unexpected solution to such a complicated problem!

Oh that’s brilliant news!

A mysterious but close-to-definitive end to an utterly bizarre bug. I think I said this earlier somewhere, but my working hypothesis is that the windows installer / uninstaller is not clearing things up properly and there’s some weird combination of old and new files that is getting the display engine a bit scrambled. Dropping down to one monitor and back seems to jolt it back into life.

But of course I don’t really know what I’m talking about…