Pro tools 11 freezes in the middle of a session

[yorgo]

Hello I have a new problem with pro tools 11 freezing in the middle of a session everything just stops and I can't do anything else. I can't control alt delete, minimize, nothing... it just stops I have to reboot the machine by just turning it off and turning it on. I thought it might have been a waves plugin that was newly installed. I had since deleted all my Waves plugins and everything to do with a waves and although it was better for a little while it has returned... please let me know what you guys need to know so I can get the help I need as far as info...

I'm on Windows 7, i5, protools 11.3.0, 8gb ram

Sent from my SM-N950U using Tapatalk

[Darryl Ramm]

Where is your SiSoft Sandra report?

Inability to interrupt with CTR-ALT-DEL likely implies a more serious problem with a device driver, operating system or hardware. (In that order of probability). And since Windows can easily become a seething cesspool of third party crapware, lots of that should be suspect as well.

Plugins with really bad memory leaks might be another candidate, so try removing *all* third party plugins and trashing prefs.

Try looking in the Windows event log for anything going on around the time of these hangs.

If you have any anti-virus software installed update it and run a full system scan then completely disable it or Uninstall it. Uninstall any other crapware installed on the system, disk indexing utilities, etc etc.

Try running Pro Tools with a different playback engine.

Check your system is up to date, interface and video drivers etc. OS updates, etc.

Do a full clean Windows install on a spare/new drive or partition and install just the bare minimum of Pro Tools, ILM and needed drivers and test with that. Ideally install Windows from a Microsoft download/media and not do an OEM recovery if that is laden with OEM crapware.

[musicman691]

yorgo:
Are you running any vi's driven by MIDI? Back when I ran a Sonar/Windows system I'd have freeze-ups like you describe. When that happened I'd see the two little blinking lights in the Windows taskbar indicating MIDI activity. The only way to cure it was a hard shutdown & restart. This was happened even after cleaning out all the crapware but not as often as before.

[yorgo]

So here is my Sandra report. I've never done one of these. I'm not sure what is common info that is needed....I will post some of it.
Also i did notice when problem began, I turned on my phantom power on my focusrite 2i4 and started clicking the inputs of and and wouldn't stop. I kept turning the phantom off and on, yet it kept happening. I ended up rebooting the machine, then it was ok....but after that it problems began....
anyways here it is..

< Computer >
Model: ASUS All Series ASUS MB
Serial Number: System Serial Number
Chassis: Desktop
Mainboard: ASUS Z87-A
Serial Number: 140120667003147
BIOS: AMI (OEM) 1707 12/13/2013
Intel vPro: 9.0.30.1482
Total Memory: 7.88GB DIMM DDR3

< Processors >
Processor: Intel(R) Core(TM) i5-4670 CPU @ 3.40GHz (4C
3.81GHz, 3.8GHz IMC, 4x 256kB L2, 6MB L3)
Socket/Slot: FC LGA1150

< Chipset >
Memory Controller: ASUS Core (Haswell) DRAM Controller 100MHz,
8GB DIMM DDR3 1.6GHz 64-bit, Integrated
Graphics

< Memory Module(s) >
Memory Module: Kingston KHX1600C10D38G 8GB DIMM DDR3 PC3-
12800U DDR3-1600 (10-10-10-30 5-39-12-6)

< Video System >
Monitor/Panel: LG ULTRAWIDE
(2560x1080, 28.8")
Video Adapter: Intel(R) HD Graphics 4600 (20CU 160SP SM5.0
600MHz/1.2GHz, 512kB L2, 64MB DDR3 1.6GHz 64-
bit, Integrated Graphics)

< Graphics Processor >
OpenCL: Intel(R) HD Graphics 4600 (160SP 20C 600MHz/
1.2GHz, 2MB L2, 1.6GB DDR3 1.6GHz 64-bit,
Integrated Graphics)
D3D 11: Intel(R) HD Graphics 4600 (160SP 20C 600MHz/
1.2GHz, 512kB L2, 64MB DDR3 1.6GHz 64-bit,
Integrated Graphics)

< Storage Devices >
WDC WD5003AZEX-00MK2A0 (500.1G:466GB (C:)
WDC WD5003AZEX-00MK2A0 (500.1G:466GB (E:)
WDC WD5000KMVW-11ZSMS5 (500.1G:466GB (F:)
HL-DT-STDVDRAM GH24NSB0 (SATA,:N/A (D:)

< Logical Storage Devices >
System Reserved: 100MB (NTFS, 4kB) @ WDC WD5003AZEX-00MK2A0
(500.1GB, SATA600, 3.5", 7200rpm)
Local Dk (E:): 466GB (NTFS, 4kB) @ WDC WD5003AZEX-00MK2A0
(500.1GB, SATA600, 3.5", 7200rpm)
Elem (F:): 466GB (NTFS, 4kB) @ WDC WD5000KMVW-11ZSMS5
(500.1GB, USB3/SATA300, 5200rpm, 8MB Cache)
Local Disk (C:): 466GB (NTFS, 4kB) @ WDC WD5003AZEX-00MK2A0
(500.1GB, SATA600, 3.5", 7200rpm)
Optical Drive (D:): N/A @ HL-DT-STDVDRAM GH24NSB0 (SATA, DVD+-RW,
CD-RW, 512kB Cache)

< Peripherals >
LPC Hub Controller #1: ASUS Lynx Point LPC Controller
Audio Device: ASUS Core (Haswell) HD Audio Controller
Audio Codec: Intel 2807
Audio Device: ASUS Lynx Point HD Audio Controller
Audio Codec: Realtek Semi High Definition Audio
Serial Port(s): 1
Disk Controller: ASUS Lynx Point 6-Port SATA AHCI Controller
USB Controller #1: ASUS Lynx Point USB xHCI Host Controller
USB Controller #2: ASUS Lynx Point USB Enhanced Host Controller
#2
USB Controller #3: ASUS Lynx Point USB Enhanced Host Controller
#1
SMBus/i2c Controller #1: Intel ICH SMBus

< Printers and Faxes >
Printer: Microsoft XPS Document Writer (600x600,
Colour)
Fax: Microsoft Shared Fax Driver (200x200)
Printer: Canon MP160 Printer (USB, Colour)

< Scanners and Cameras >
Scanner: WIA Canon MP160 (Scanner, 600x1200, USB)

< Network Services >
Network Adapter: Realtek PCIe GBE Family Controller (Ethernet,
1Gbps)

< Operating System >
Windows System: Microsoft Windows 7 Personal 6.1.7601
(Service Pack 1)
Platform Compliance: x64

<<< Processor Arithmetic >>>
--------------------------------------------------------------------------------

<< Multi-Threaded (MT) >>
< Benchmark Results >
Aggregate Native Performance: 94.07GOPS
Dhrystone Integer Native AVX2: 153GIPS
Dhrystone Long Native AVX2: 143.81GIPS
Whetstone Single-float Native :63.73GFLOPS
Whetstone Double-float Native :52.5GFLOPS

< Aggregate Native Performance >
Dhrystone Aggregated-int Nativ:148.33GFLOPS
Whetstone Aggregated-float Nat:57.84GFLOPS
Results Interpretation: Higher Scores mean Better Performance.
Decimal Numeral System (base 1:1GOPS = 1000MOPS, 1MOPS = 1000kOPS, 1kOPS =
1000OPS, etc.

< Performance per Thread >
Aggregate Native Performance: 23.52GOPS
Dhrystone Integer Native: 38.25GIPS
Dhrystone Long Native: 36GIPS
Whetstone Single-float Native: 16GFLOPS
Whetstone Double-float Native: 13.13GFLOPS
No. Threads: 4
Results Interpretation: Higher Scores mean Better Performance.
Decimal Numeral System (base 1:1GOPS = 1000MOPS, 1MOPS = 1000kOPS, 1kOPS =
1000OPS, etc.

< Performance vs. Power >
Processor(s) Power: 205.770W
Aggregate Native Performance: 457.18MOPS/W
Dhrystone Integer Native: 743.53MIPS/W
Dhrystone Long Native: 698.89MIPS/W
Whetstone Single-float Native: 309.70MFLOPS/W
Whetstone Double-float Native: 255.16MFLOPS/W
Results Interpretation: Higher Scores mean Better Performance.

< Performance vs. Speed >
Aggregate Native Performance: 24.71MOPS/MHz
Dhrystone Integer Native: 40.19MIPS/MHz
Dhrystone Long Native: 37.78MIPS/MHz
Whetstone Single-float Native: 16.74MFLOPS/MHz
Whetstone Double-float Native: 13.79MFLOPS/MHz
Results Interpretation: Higher Scores mean Better Performance.

< Benchmark Status >
Result ID: Intel(R) Core(TM) i5-4670 CPU @ 3.40GHz (4C
3.81GHz, 3.8GHz IMC, 4x 256kB L2, 6MB L3)
Microcode: MU063C031C
Computer: ASUS All Series ASUS MB (ASUS Z87-A)
Platform Compliance: x64
NUMA Support: No
No. Threads: 4
Processor Affinity: U0-C0T0 U1-C1T0 U2-C2T0 U3-C3T0
System Timer: 3.33MHz
No. Runs: 64000 / 640

< Processor >
Model: Intel(R) Core(TM) i5-4670 CPU @ 3.40GHz
Speed: 3.81GHz (100%)
Min/Max/Turbo Speed: 800MHz - 3.4GHz - 3.8GHz
Maximum Power: 84.000W - 205.770W
Cores per Processor: 4 Unit(s)
Threads per Core: 1 Unit(s)
Front Side Bus Speed: 100MHz
Revision/Stepping: 3C / 3
Microcode: MU063C031C
L1D (1st Level) Data Cache: 4x 32kB, 8-Way, 64bytes Line Size, 2
Thread(s)
L1I (1st Level) Code Cache: 4x 32kB, 8-Way, 64bytes Line Size, 2
Thread(s)
L2 (2nd Level) Data/Unified Ca:4x 256kB, ECC, 8-Way, 64bytes Line Size, 2
Thread(s)
L3 (3rd Level) Data/Unified Ca:6MB, ECC, 12-Way, Fully Inclusive, 64bytes
Line Size, 16 Thread(s)

< Memory Controller >
Speed: 3.8GHz (100%)
Min/Max/Turbo Speed: 3.8GHz - 3.8GHz

< Features >
SSE - Streaming SIMD Extension:Yes
SSE2 - Streaming SIMD Extensio:Yes
SSE3 - Streaming SIMD Extensio:Yes
SSSE3 - Supplemental SSE3: Yes
SSE4.1 - Streaming SIMD Extens:Yes
SSE4.2 - Streaming SIMD Extens:Yes
AVX - Advanced Vector eXtensio:Yes
FMA3 - Fused Multiply/Add eXte:Yes
AVX2 - Advanced Vector eXtensi:Yes

<< Multi-Core Only (MC) >>
< Benchmark Results >
Aggregate Native Performance: 88.8GOPS
Dhrystone Integer Native AVX2: 139GIPS
Dhrystone Long Native AVX2: 135.67GIPS
Whetstone Single-float Native :63GFLOPS
Whetstone Double-float Native :51.1GFLOPS

< Aggregate Native Performance >
Dhrystone Aggregated-int Nativ:137.31GFLOPS
Whetstone Aggregated-float Nat:56.74GFLOPS
Results Interpretation: Higher Scores mean Better Performance.
Decimal Numeral System (base 1:1GOPS = 1000MOPS, 1MOPS = 1000kOPS, 1kOPS =
1000OPS, etc.

< Performance per Thread >
Aggregate Native Performance: 22.2GOPS
Dhrystone Integer Native: 34.74GIPS
Dhrystone Long Native: 33.92GIPS
Whetstone Single-float Native: 15.75GFLOPS
Whetstone Double-float Native: 12.77GFLOPS
No. Threads: 4
Results Interpretation: Higher Scores mean Better Performance.
Decimal Numeral System (base 1:1GOPS = 1000MOPS, 1MOPS = 1000kOPS, 1kOPS =
1000OPS, etc.

< Performance vs. Power >
Processor(s) Power: 205.770W
Aggregate Native Performance: 431.55MOPS/W
Dhrystone Integer Native: 675.37MIPS/W
Dhrystone Long Native: 659.33MIPS/W
Whetstone Single-float Native: 306.25MFLOPS/W
Whetstone Double-float Native: 248.30MFLOPS/W
Results Interpretation: Higher Scores mean Better Performance.

< Performance vs. Speed >
Aggregate Native Performance: 23.33MOPS/MHz
Dhrystone Integer Native: 36.50MIPS/MHz
Dhrystone Long Native: 35.64MIPS/MHz
Whetstone Single-float Native: 16.55MFLOPS/MHz
Whetstone Double-float Native: 13.42MFLOPS/MHz
Results Interpretation: Higher Scores mean Better Performance.

[Darryl Ramm]

Only thing that stands out from the Sandra report is you may be a bit light on for memory. I prefer to see 16GB or more for Pro Tools 11 or later. Long shot here but if you do have misbehaving plugins/memory leaks that’ may make things go south quicker/more often. You will also get better performance with DIMMs on each memory channel (see the computer/motherboard documentation for DIMM recommendations). If you upgrade memory use identical DIMMs on each channel... same manufacturer, specs, exact model.

But focus on the things I already suggested before first.

[yorgo]

Thank you Darryl... I have trashed the pref...reloaded all my waves plugin with correct version and I seem to be up and running. I haven't had an issue yet.
Btw I have ordered more RAM identical to the 8gb I have as well.

Thank you guys for your help