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#1
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What is up with AIR these days?
Over the past 1-2 years I have contacted AIR reporting bugs with some of the VI's, most with Structure, Transfuser and Hybrid3. Their tech people respond, sometimes asking for more info, which I've provided. In every case they've agreed with the issue. Then, all communication just seems to stop. And I've seen nothing done to fix any of the problems either. My last report to them on an issue was well over 8 months ago, and after 3 or 4 emails with tech support, mostly me supplying them with some screen shots, I've had nothing but silence.
Others have reported similar treatment on the AIR user forums. Is AIR abandoning its users or its products? They used to be so responsive. Now, I'm beginning to wonder. Does anyone know what's going on with them?
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"Never believe anything you hear in a song." Tyrion Lannister, Game of Thrones Owner: Dragon Rock Productions LLC |
#2
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Re: What is up with AIR these days?
With the prices they are selling their products nowadays I don't think they have much to pay tech support or additional development. Kinda sad because the creative collection is terrific, I use it a lot here
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Dell XPS 8700. Intel Core i7-4770 CPU @ 3.40GHz. RAM: 16GB. Windows 10 Home x64. NVIDIA GeForce GTX 645. NI Komplete Audio 6. Pro Tools Software 2019 amagrasmusic.com |
#3
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Re: What is up with AIR these days?
Honestly, the main developers left when they were sold from Avid to InMusic. Actually, that was the second exodus. The first happened when Avid was slimming down because they were on the verge of bankruptcy.
So there's just a shell of a team of "maintainers" left. (many of the main developers migrated to UJAM or were part of the founding of that company)
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Pro Tools Ult 2024.3.1, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire Max11 x 2, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 13.6.6 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#4
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Re: What is up with AIR these days?
Quote:
I use their stuff a lot too. But they’re going to lose their loyalty if they don’t get their act together. Sent from my iPhone using Tapatalk
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"Never believe anything you hear in a song." Tyrion Lannister, Game of Thrones Owner: Dragon Rock Productions LLC |
#5
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Re: What is up with AIR these days?
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They don't make much new stuff now so loyalty must be a rare term in their vocabulary.
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Dell XPS 8700. Intel Core i7-4770 CPU @ 3.40GHz. RAM: 16GB. Windows 10 Home x64. NVIDIA GeForce GTX 645. NI Komplete Audio 6. Pro Tools Software 2019 amagrasmusic.com |
#6
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Re: What is up with AIR these days?
Nearly the whole plugins got just add-ons when buying inMusic hardware (Akai, M-Audio...).
If i remember correctly someone from AiR said on Twitter that there is something new in the pipeline. But that was a year ago... I like their VIs very much and they are always in my sessions, especially Loom2, Structure, Transfuser and Mini Grand. Still hope that they do something new!
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My ears! My ears! clausiii ----------------- MacBook Pro i7 Quad 2.6GHz 16GB RAM ProTools 2020.11 Avid S1 Avid Dock Avid Control Digidesign Command|8 macOS Catalina MOTU 4pre MOTU Track16 Axiom Pro 25 LinnStrument 128 Roli Seaboard Block tons of stomp boxes tube amps guitars noise |
#7
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Re: What is up with AIR these days?
I don’t think their website and non-standard approach to user accounts and downloads/upgrades helps ... I haven’t updated for some time now!
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#8
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Re: What is up with AIR these days?
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You got that right! Their download/upgrade system is horrible! But, like many here, I really like their VIs, especially Loom, Vacuum Pro, Hybrid3, Transfuser and Structure. But, if they don't pay attention to feedback from their longtime loyal users, they will lose out. I'm getting tired of waiting for bug fixes that have long been reported by myself and others, as well as much needed performance improvements...long, long overdue! I hope someone at AIR is paying attention! We WANT to use your stuff...but you NEED to listen and perform!
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"Never believe anything you hear in a song." Tyrion Lannister, Game of Thrones Owner: Dragon Rock Productions LLC |
#9
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Re: What is up with AIR these days?
What issues are you having? I haven't had any hiccups with AIR in several years(ever since we had to manually link the .BIG folders with incorrect instructions)
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HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#10
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Re: What is up with AIR these days?
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Just saw this, Dave. Its not so much "hiccups" as it is certain features not working. Here's just a few Structure: 1. You can't name the Smart Knobs anymore. It automatically assigns the name to whatever you're attaching it to...which is useless. I've reported it 3 times now, and still no action to fix this. You used to be able to name them. 2. If you edit an existing patch, you can't rename and save it. 3. There is not "duplicate layer" option if you want to duplicate a sample layer. Very annoying if you set loop points across multiple samples and then want to duplicate the layer to add depth to the sound. (this isn't an "error" but a feature that's been requested multiple times. There's a few other issues with Structure, but these are the biggest. 4. Transfuser - Some things are missing. For example, if you use the Gater effect, there's supposed to be some 32 presets in a pull down menu. Well, the pulldown menu does show 1-32...but there are no corresponding presets. I've reported this twice now, most recently in September, and STILL nothing has been done other than they told me they reproduced the problem. There's a couple of other spots where presets aren't showing up. 5. A while back I had purchased one of the expansion packs for Vacuum Pro called "Fresh Air". For some reason it would not install. I contacted AIR and to their credit, one of their tech guys spent an hour with me on the phone trying to get it to install, but to no avail. I finally gave up and requested a refund...TWICE. Never heard back or got my refund. Later, a friend saw my issue and sent me his copy, which installed perfectly. I felt no guilt as I had already paid for it and AIR had my money! There have been several feature requests made too, with no responses. Its like they've abandon their products or something. Hence my post
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"Never believe anything you hear in a song." Tyrion Lannister, Game of Thrones Owner: Dragon Rock Productions LLC |
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