PT 2018:1 - video engine not working (for some)

[noiseboyuk]

Looks like several of us have the video engine borked in 2018.1. Just cannot initialise it, eventually crashes so I'm back to 12.8.1 again. Figured a thread might be helpful to see who has this issue, as I know not everyone does - see if its OS dependent etc.

My specs: W10 Anniversary, RME Babyface, 2x GT610 graphics cards.

[noiseboyuk]

Fixed here by uninstalling everything - preferences, databases, the lot, then reinstalling 2018.1.

[Wizzoboy]

Yes, in Windows you should always uninstall the old version completely before installing the new. Mac users can get away with just installing the new version over the top of the old.

[limeli]

I did a full uninstall, rebooted and re-installed (I'm on a Windows machine) and I am still getting a video engine error on sessions which ran ok yesterday.
Are other users experiencing the same problem?

[limeli]

Still no succes in getting video to run in PT 2018.1.
The system refers to the video engine error log, but I can't seem to find it.
Where is that log residing?

[Elfuello]

Originally Posted by Wizzoboy

Yes, in Windows you should always uninstall the old version completely before installing the new. Mac users can get away with just installing the new version over the top of the old.

Thank you! Now it works without problems.
I’ve uninstalled and deleted everything from Avid, also manually (don’t forget to search document folder, avid in common folder (program files x86/x64) and onedrive document folder). After that install once again PT 2018. I think that Windows has a really weak uninstall procedure and it skips many files. You have to do it itself to clean all the files from Avid (specs, settings etc.).

[abc1mce2]

Originally Posted by noiseboyuk

Fixed here by uninstalling everything - preferences, databases, the lot, then reinstalling 2018.1.

I assume when you say everything you don't mean plugins correct?
By everything what exactly did you uninstall cause I want to try this myself.

[mandal]

I installed 18.1 HD from the Avid Application Manager - and the Video Engine will not start...

[Elfuello]

Originally Posted by abc1mce2

I assume when you say everything you don't mean plugins correct?
By everything what exactly did you uninstall cause I want to try this myself.

Yeap, you can keep it (plugin folder), everything else - delete!

[abc1mce2]

Originally Posted by Elfuello

Yeap, you can keep it (plugin folder), everything else - delete!

I'm going to back my system up (Arconis and Trasher) and search my drive and delete everything as you said and see what happens.

Wont be able to do this til tomorrow and it'll probably take me a few days to test my system correctly and I'll get back with the results.

My issues are sometimes during session launch PT will hang on the master bus (maybe due to a plugin or oversampling) and I'll have to force quit and reboot my system and also sometimes when I try to quit PT it'll hang (with either Ctrl+Q or clicking the close button) and I'll have to force quit and reboot.