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  #1  
Old 10-06-2017, 04:21 PM
Cal D Cal D is offline
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Join Date: Aug 2009
Posts: 153
Default Uninstall issue

I am running Windows 10.

I installed Pro tools 8 and then i updated it to Pro Tools 8.05.

All was okay, but all of a sudden my malware detector warned that protools.exe was infected with ransomware anbd deleted it.

I am trying to uninstall Prottols so that I can reinstall it but when I click on uninstall, I get an error message saying:

Pro tools 8.0.5 Updater cannot be used for this version of protools. You must purchase a Pro Tools 8 upgrade from the online store.

So...how am i suppossed to uninstall Pro tools?

Any tips would be much apprecuated. i just want to imstall it from scratch, but I have to get rid of the existing version frst.
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  #2  
Old 10-07-2017, 08:55 AM
sw rec sw rec is offline
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Default Re: Uninstall issue

8.0.5 was qualified for up to Windows 7, but not Windows 10. Therein could lie your problem.
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  #3  
Old 10-07-2017, 09:45 AM
Darryl Ramm Darryl Ramm is offline
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Location: USA
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Default Uninstall issue

You are wasting your time. You need to upgrade Pro Tools. And you should have A/V c r a p ware disabled or not installed to start with.


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  #4  
Old 10-07-2017, 10:18 AM
Cal D Cal D is offline
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Join Date: Aug 2009
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Default Re: Uninstall issue

Hi folks and thank-you.

I have pro tools installed on a separate partion that runs Windows 7, and that's where I do my pro tools stuff. But I alos had it on the Windows 10 partion. I didn't do anythuign major on the Windows 10 platform, but it was good having Pro Tools on there is I needed to have a quick look at soemthign without having to reboot to the Win 7 partiion. Thus. I am trying to uninstall it completely and reinstal it.
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