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Old 02-14-2018, 06:21 PM
Tom Case Tom Case is offline
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Join Date: Nov 2002
Location: Glens Falls
Posts: 114
Default Help renewing plan

Logged into my Avid account, but there is no where to renew my plan. It just says "Plan expires on Mar 31, 2018".

Would like to pay now to avoid the possibility of forgetting.

Would really like to set an auto-renew so I never have to think about it again.

Thank you

Tom
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Old 02-14-2018, 07:54 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: SF Bay Area
Posts: 7,749
Default Re: Help renewing plan

You can click the Renew Support link to see the option to renew your Upgrade Plan. (We are in the process of improving this to make it more intuitive!) Note that you can renew through the Avid store (Add To Cart...) or buy a renewal from your reseller and enter the code in your Avid account.

As far as auto-renew, that's only an option for product purchased from Avid. If you initially purchased from a reseller then you would typically go back to them and purchase the renewal (and follow the reseller steps listed above).
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Old 02-16-2018, 02:50 PM
Tom Case Tom Case is offline
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Join Date: Nov 2002
Location: Glens Falls
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Default Re: Help renewing plan

Thank you.

I've got it, thought the "renew support" was just for the support plan, not the annual upgrade plan.

Again, thank you for your help.

Tom
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Old 02-16-2018, 11:30 PM
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jeffro jeffro is offline
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Default Re: Help renewing plan

You're welcome. We are working to improve things like this to make them more intuitive, so hopefully this is addressed soon.
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