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Old 02-10-2018, 07:42 AM
stevenkwlee stevenkwlee is offline
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Join Date: Feb 2018
Location: Washington
Posts: 5
Default Lost my iLok, need help replacing Pro Tools license

Hi,

I lost my iLok (which I actually found, but I had already submitted a RMA request so now it's permanently disabled ), so I went to iLok and submitted a RMA form.

I then went to AVID's site and submitted a case saying that my iLok is lost.

Is there anything else I should be doing in this time? How long does AVID usually take to get back to you about a lost iLok?

I also ordered a new iLok on Amazon yesterday and it should be coming tomorrow. Do I need to register it somewhere?
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Old 02-12-2018, 06:25 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: SF Bay Area
Posts: 7,768
Default Re: Lost my iLok, need help replacing Pro Tools license

Welcome to the community.

Looks like your support case was handled by CS on 2/10.
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