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  #1  
Old 02-12-2018, 12:55 AM
oohp2 oohp2 is offline
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Join Date: Feb 2018
Location: seoul korea
Posts: 2
Default I have a problem with changing my card information

Hello.

I subscribed pro tools for 2 months during 2016 and then quit. (I had a monthly subscription.) And I tried to buy monthly subscription again yesterday but I couldn't. I noticed I changed my credit card and I was trying to update my billing info. but there is no update button anywhere. I also read your description to update card info but i couldn't find any update button. can you help me?
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Old 02-12-2018, 05:15 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: SF Bay Area
Posts: 7,482
Default Re: I have a problem with changing my card information

Welcome to the community.

Please use the Need Help link on the right side of the store to provide your account info to the webstore team. Thanks!
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Old 02-20-2018, 10:06 AM
oohp2 oohp2 is offline
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Join Date: Feb 2018
Location: seoul korea
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Default payment problem for a week

I have already asked here that I wanted change my credit cad info but couldn't find update button.
then you told me to use the need help button.
so I did.
and you told me to repurchase subscription.(i receive ur mail 3 days later)
so i tried again but i couldn't finish.
perhaps my credit card was changed, so the payment was not finished.
at the last payment process, i could change my name on card, billing adress, ***, etc...except my new card number.
anyway.. I used need help button again.( asked what can i do now?) and now i just received ur mail again. you said my case number is duplicated.....

I'm really really tired now.
It has been about a week since i first asked you here.
I thought you guys could handle it easily.
I was wrong.

Can you just give me a solution here??
Is this so hard for you guys?
I'm sorry if i was rude but the problem is simple.

I just want to buy your pro tools subscription.

please please give me a solution.
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  #4  
Old 02-20-2018, 02:37 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: SF Bay Area
Posts: 7,482
Default Re: payment problem for a week

Quote:
Originally Posted by oohp2 View Post
...Can you just give me a solution here??
Is this so hard for you guys?...
This is a User forum, the issue is being handled by Avid's store team. Please check your email and reply to the latest case notice.
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