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Old 02-04-2018, 12:42 AM
raw raw is offline
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Join Date: Sep 2001
Location: Sydney
Posts: 78
Default How to switch on auto-renew?

Hi

I have "Pro Tools with Annual Upgrade Plan" (Perpetual Product). I manually renew it each year but have had problems with the web store and I want to move to auto renewal.

However, the products page does not present an option/switch to enable/disable auto renewal. [I also have "Pro Tools | HD Annual Upgrade and Support Plan" (Perpetual Product) which does have the auto renew switch.]

Is there some way to enable auto renew?

Thanks
Richard
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Old 02-05-2018, 08:11 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
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Default Re: How to switch on auto-renew?

I believe auto-renewal is an option for products purchased from the Avid webstore. Customers that purchase from a reseller would typically go back to that same reseller to buy a renewal. Good news is that you can renew any time during the plan's term (up to 30 days after expiration). That adds a year to the end of the term so there's no loss in renewing early. Hope this helps.
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