ERXP "SystemId Entered does not match the SystemId on record for this Serial"

[oka]

Hello,
same thing happens to me. I recently purchased a used Eleven Rack with firmware 1.0.3, and the expansion pack few days ago. I really wanted to be able to use those new features. Got download link and serial + systemid. So far so good. Tried to activate on Windows 8.1 and got this message. Tried to do that on appropriate mac and Windows xp and same message again. I assume that the keys are wrong (as it says) and should contact avid to get correct keys. But how? There is no phone number that I can call from Norway. I tried support . There is no sutible product that I can choose there. Any help on how to get in contact with avid for keys would be highly, highly appreciated. I paid almost 100 $ for something that I can't use. I'm beginning to be really depressed about this one.

N.B

the previous owner never registred the unit and I did it first when I bought it, so I don't think that activation fails due to this.

[oka]

Originally Posted by ilias

Problem resolved. Got a new systemID and it worked. Thanks Jeffro.

How? I have same problem. I have trouble to find a way to contact Avid support.

[ilias]

I believe I went submitted a request at the link below:
http://avid.force.com/Support/RegistrationCaseCreation

[PeteBass]

Thanks for the quick response, Jeffro. Check your e-mail. I have another issue now with eleven rack editor. (it's starting, but nothing actually happens.)

[oka]

Originally Posted by ilias

I believe I went submitted a request at the link below:
http://avid.force.com/Support/RegistrationCaseCreation

Thanks man, I tried and it worked. Customer care took contact and gave me a new key.

[rockinmunky]

Hey guys,

I'm from germany, so sorry for my english.

I got a used eleven rack (old firmware) and I bought the Expansion Pack. (At the avid online shop). But I also get the "SystemId (**) Entered does not match the SystemId on record for this Serial Number (**)". I copy / paste the Serial / System-ID but the error occurs everytime.

It's my first experience with Avid - so what exactly should I do now?

Thank you - and sorry for my english.

PC: Win 7

[Benoni]

Originally Posted by rockinmunky

Hey guys,

I'm from germany, so sorry for my english.

I got a used eleven rack (old firmware) and I bought the Expansion Pack. (At the avid online shop). But I also get the "SystemId (**) Entered does not match the SystemId on record for this Serial Number (**)". I copy / paste the Serial / System-ID but the error occurs everytime.

It's my first experience with Avid - so what exactly should I do now?

Thank you - and sorry for my english.

PC: Win 7

Have you uninstalled IE9/10/11?

[rockinmunky]

Thanks for your reply.

Yes, but same result.

[jeffro]

Originally Posted by rockinmunky

...I bought the Expansion Pack. (At the avid online shop). But I also get the "SystemId (**) Entered does not match the SystemId on record for this Serial Number (**)". I copy / paste the Serial / System-ID but the error occurs everytime...

Welcome to the community!

Please check your email for a reply to your support case.

[rockinmunky]

I got a new ID and it worked fine now.

Thank you jeffro!