|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#1
|
|||
|
|||
Renewed license not working- DEAD IN THE WATER!
I'm on a yearly subscription, and my license just renewed on the 14th. It's showing as "Active" in my Avid account. I don't remember having to do anything last year to re-activate it, but apparently I have to transfer the new license to my iLok. I didn't realize this until today when I got a message on launch saying Pro Tools expires tomorrow.
I checked my receipt email, which came from a company called Digital River. It said "You will receive detailed information on the delivery in a separate e-mail that was sent at the same time as this e-mail." Yeah, not really. Anyway, I've transferred the license to my iLok, and I still get the same message. One issue may be is that it was showing up in my iLok account last year as a subscription license, and the new one is labeled as perpetual. Did they deposit the wrong type of license? And shouldn't it still work? Of course this happens on a weekend, and I have a client session Monday morning...
__________________
Chris Erlon |
#2
|
||||
|
||||
Re: Renewed license not working- DEAD IN THE WATER!
I see both Perpetual and Subscription licenses on your iLok so for now please deactivate the Subscription license to run on the Perpetual and I'll get a support case going to sort this out.
__________________
• linkedin •
|
#3
|
|||
|
|||
Re: Renewed license not working- DEAD IN THE WATER!
Cool, thank you. Deactivating the subscription license does get rid of the warning, so it must be running off the Perpetual license now. I guess that still needs to be figured out, but at least I won't be SOL Monday morning.
Thanks again.
__________________
Chris Erlon |
Thread Tools | Search this Thread |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Pro-Tools license did not automatically renew... dead in the water [SOLVED] | Harleyman | Licensing & Accounts | 8 | 07-25-2017 05:35 PM |
Dead in the water with 11.0.2 | philgrab | Pro Tools 11 | 3 | 12-10-2013 09:12 PM |
Dead in the water | midnightsun | Pro Tools TDM Systems (Mac) | 4 | 07-01-2008 07:17 AM |
Dead in the water | David Gans | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 5 | 02-23-2007 11:44 AM |
What happened!! Digi 002 dead in the water | sricabla | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 1 | 04-03-2006 10:06 PM |